1. renew1's Avatar
    My hotmail account that I've had for my primary account for the last several years is missing!!!! I've tried sending service books on 9700 and on website resetting it back up with no success. I'm getting error saying I already have an account. The only accounts I'm showing is blackberry.net, gmail, and yahoo.
    06-04-10 02:13 PM
  2. Mister Xiado's Avatar
    See if you can get T-Mobile to escalate you to RIM.

    And do NOT get an attitude on the phone. Just explain clearly what the issue is, and what you've already done to attempt resolution.

    You issue is your email account is no longer on your BIS account, and you cannot add it back in, because you get a message stating that it's already there. Cut and dry, so run with it.
    06-04-10 02:17 PM
  3. T
    I wonder if th IMAP settings in your hotmail account (settings) itself have been changed?
    06-04-10 02:21 PM
  4. jen_ny10021's Avatar
    I woke up this morning and found that I'm unable to validate my hotmail account and have since then, lost the account and unable to add back to blackberry. Anyone know how I can fix it?
    07-01-10 08:30 AM
  5. dgordo's Avatar
    Same problem here. Verizon blames RIM, RIM blames hotmail.
    07-01-10 09:03 AM