I did an upgrade to my phone about a week ago and now I have lost all my pictures, videos, ringtones and SMS tones. Even the pre-downloaded ringtones that came with the phone are gone and have been replaced with, not as many, very boring ringtones and sounds. Has someone else experienced this too? Is there a fix to this that I am unaware of? I had the most precious pics and videos of the kids on there. Please help me. I MISS ALL MY RINGTONES!!!!!! I had TONS downloaded.... You trust that the upgrades are going to add more fun features and correct a problem here and there but you never expect to lose everything.