1. Double_J75's Avatar
    If my wife makes a phone call (or uses bbm voice) with her z30 the person on the other end can't hear her. Almost like she has it on mute. I've tried restarting the phone, looking in the phone settings, and last night took the update OS. Nothing has resolved the issue.

    At first I thought her microphone was shot however if you use text to speech or the digital assistant it works fine.

    Before I factory reset the phone does anyone have another suggestion?

    If this doesn't work I will be forced to give her my z30 and purchase a passport. And of course I would hate to do that

    Posted via CB10
    07-23-15 12:03 PM
  2. BerrySoul's Avatar
    Are u using Wifi when making calls? Are you both in the same wifi network? Try disabling wifi.

      
    07-23-15 12:25 PM
  3. kbz1960's Avatar
    Try BBVE and see if it passes. The middle volume button on the side could be set to mute and she is touching that.
    07-23-15 12:28 PM
  4. lnichols's Avatar
    Make sure she isn't covering up the two holes on the side of the device. That seems to cause me issues when it happens.

    Posted via Z30
    07-23-15 12:51 PM
  5. Double_J75's Avatar
    1)Not on wifi.

    2)I tried using her phone several times when testing it. I'm holding it correctly - after all I know how to hold my z30 fine

    3)Side button sticking? I used that to launch the assistant and it worked. I will try playing with the button a few times anyway. Seems strange it would only cause an issue when trying to make a call or bbm voice. But worth checking out regardless.

    Posted via CB10
    07-23-15 03:21 PM
  6. Double_J75's Avatar
    I haven't been able to fix it yet. I did a Google search and found a bunch of others having similar issues. some were able to resolve it by updating the OS, others by wiping and reloading, and others still don't have it fixed.

    Interesting to note like the others everything works with the headphones plugged in or if it was on speaker phone.

    I guess I will try that.

    Posted via CB10
    07-23-15 06:59 PM
  7. dangerousfen's Avatar
    Exactly the same issue happened with my first Z30.

    Turned out to be a hardware fault and had to be replaced under warranty.

    This does appear to be a common problem judging from many posts on CB.


    "Z30 STA100-2 UK" 10.3.1.2582 Get's a Ten from Fen.
    07-23-15 07:37 PM

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