1. Lisa-Marie's Avatar
    Can anyone help me please? i have called customer service and they dont know what there talkin about.

    I have two 8310s but one of them cant send or recieve photo messages. it says No MMS service record,message cannot be sent.
    and the other phone doesnt even have the option to send MMS.
    03-16-09 01:50 PM
  2. Motorcycle Mama's Avatar
    Do you have a BlackBerry Data Plan? Does your carrier support MMS? Do you have MMS on your account?
    03-16-09 06:04 PM
  3. Lisa-Marie's Avatar

    Ive sorted the problem out. Im new to this BB thing so i may seem a bit thick lol.
    I didnt know i couldnt send photo without having the whole BB service thing.
    03-18-09 04:29 PM
  4. Motorcycle Mama's Avatar
    Yep, that's how it works. You have to have a BlackBerry Data Plan.

    Glad you got it sorted out, though.
    03-18-09 05:35 PM
  5. Lisa-Marie's Avatar
    Thanks )
    03-19-09 12:16 PM
  6. djexec3's Avatar
    Your account may need to be reset to accept and send MMS. I wasn't able to send SMS text whic started on Monday(but was ablt to receive) I called T-mobile and they giot me in contact with BB support and they told my account was missing some type of flag or app. They send the info to my phone and i'm not able to send SMS and MMS.
    03-19-09 01:20 PM