1. tammyg1973's Avatar
    I have a 9700 Bold and for some reason, all of a sudden I can not send or receive emails. Any suggestions??? Spent 2 hours with Data Help Desk today and after 2 hours of trying to fix it, they say I have to send my phone off for repairs...which I don't understand, since it is 2 months old. There has got to be an explanation for this. I am really not interested in sending off my phone to be repaired...it's freakin' new. Anyone having troubles with their email???
    08-15-10 08:21 PM
  2. 1812dave's Avatar
    not familiar with the "data help desk", but have you had your service books resent?
    08-15-10 08:24 PM
  3. albee 1's Avatar
    Lame question but I gotta ask, battery pull yet?

    Posted from my CrackBerry at wapforums.crackberry.com
    08-15-10 08:41 PM
  4. 1812dave's Avatar
    Lame question but I gotta ask, battery pull yet?

    Posted from my CrackBerry at wapforums.crackberry.com
    no question is "lame" when we have such little info to go on. oftentimes the most obvious thing to one person, is overlooked by others. never hurts to ask!
    08-15-10 08:42 PM
  5. tammyg1973's Avatar
    He had me delete all my service books...and then he tried to resend them, but it wouldn't work. I then had to reinstall them from my BlackBerry Desktop. What exactly are these service books anyways?
    08-15-10 08:42 PM
  6. Joel Storm 2's Avatar
    This is weird, im not sure what service your using, not Verizon i know this. But, are you sure that your passwords are correct when you verified your E-mail? Or have you even Verified them at all?
    08-15-10 08:43 PM
  7. tammyg1973's Avatar
    Yup...battery pull....and it didn't work.
    08-15-10 08:43 PM
  8. 1812dave's Avatar
    He had me delete all my service books...and then he tried to resend them, but it wouldn't work. I then had to reinstall them from my BlackBerry Desktop. What exactly are these service books anyways?
    does your email work now?
    08-15-10 08:43 PM
  9. tammyg1973's Avatar
    I am using Bell service (from Canada). I have deleted my email and re-installed it three times...but I am not sure where I would Verify them. Sorry, I am totally new to this. I have only had the Blackberry for 2 months.
    08-15-10 08:45 PM
  10. tammyg1973's Avatar
    ....and no, the email still is not working.
    08-15-10 08:46 PM
  11. tammyg1973's Avatar
    ....and no, the email still is not working. Sooooo frustrating.
    08-15-10 08:47 PM
  12. Joel Storm 2's Avatar
    ok you most likely have not verified you e-mail.

    I am guessing you type and E-mail and press send you and you get a notice that it is not sent?
    08-15-10 08:47 PM
  13. Joel Storm 2's Avatar
    What you need to do
    1. Hit your BB button
    2. Go to Email settings
    3. Log in to your email settings (user name and password)
    4 Once logged in does your email(s) say verify at all?
    5.If they do verify your password so your phone and Email can talk to each other and make up.
    5. If not try resaving your password again for the email and see if that works
    08-15-10 08:50 PM
  14. MobileMadness002's Avatar
    Can you Pin message? Is your BB showing that you have connectivity to BIS? Check your Service Status in "Manage Connections"
    08-15-10 08:51 PM
  15. 1812dave's Avatar
    and have you got a data connection? signal strength show 3G or whatever you have with Bell?
    08-15-10 08:52 PM
  16. albee 1's Avatar
    Have you tried registering through the Host Routing Table? Menu/Options/Advanced Options/Host Routing Table/Menu/Register.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-15-10 08:55 PM
  17. tammyg1973's Avatar
    Yes, I have data connection and show signal strength. I can PIN a message. My Mobile Network is checked on when I checked "Manage Connections".

    I am trying to verify my address, but I am having trouble Joel Storm 2.
    08-15-10 09:08 PM
  18. tammyg1973's Avatar
    ....and yes, I have registered through my Host Routing Table. I just did it again, and it says "Registration Message Sent".

    Thank you everyone for the help.....really appreciate it. I just wish I could get this thing to work.
    08-15-10 09:10 PM
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