1. zevinzion's Avatar
    I upgraded to the latest 9700 OS (.862) and since then I have been having trouble with my lock key (upper left) which works to put the phone into standby mode, but doesn't work to take it back out.

    I was hoping a full wipe and then a clean install of the OS would correct the problem.

    Can anyone walk me through the process?

    Thanks.
    08-22-10 04:45 PM
  2. zevinzion's Avatar
    Thanks. Trying now.
    08-22-10 04:54 PM
  3. guffy111's Avatar
    http://forums.crackberry.com/f3/prop...ocedure-53359/

    Use the advanced procedure in the first post. I used JLcmdr for the wipe process.
    08-22-10 04:59 PM
  4. guffy111's Avatar
    I skipped Step 8...
    08-22-10 05:00 PM
  5. zevinzion's Avatar
    So, if I do the one for beginners, I don't have to wipe the phone?
    08-22-10 05:01 PM
  6. exelant's Avatar
    Correct. To be honest, I've only wiped once or twice in dozens of upgrades, and downgrades and haven't noticed a difference.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-22-10 05:08 PM
  7. zevinzion's Avatar
    It's asking me whether I want ot delete all application data or delete all currently installed applications (or both)?
    08-22-10 05:11 PM
  8. zevinzion's Avatar
    After the OS re installs to I need to restore the back-up file to my phone, or will the re-installed OS already put back everything that was there before/
    08-22-10 05:16 PM
  9. exelant's Avatar
    Are you using DM to upgrade? Everything should reinstall.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-22-10 05:19 PM
  10. zevinzion's Avatar
    I did the re-install through app loader, which is how I always install the new OS's. I hope that doesn't screw things up...
    08-22-10 05:28 PM
  11. exelant's Avatar
    It won't and many like to use apploader. One should make a back-up file, like you did, and make a 3rd party app back-up. I like Crucial's method and make a 3rd party backup file every month or so to be safe. That said, I'm a little old school and lazy so I use DM 4.6 to upgrade my OS's. It does a nice wipe and load - and saves and reinstalls apps, data and settings. Never had a problem with it over years and multiple loads.

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by exelant; 08-22-10 at 06:23 PM.
    08-22-10 06:21 PM
LINK TO POST COPIED TO CLIPBOARD