please help, why can't I update OS 6?
Originally Posted by
Reed McLay You have everything you need, BlackBerry Desktop Manager and a copy of the device OS software.
Check Windows / Control Panel / Programs to verify both are correctly installed.
Open BlackBerry Desktop Manager and select Applications. If you are not prompted to do an upgrade install, there is one additional step.
Navigate to c:\programs\common files\research in motion\apploader. Scroll to the bottom and delete the file Vendor.xml. That is a security file that controls which carrier branded model get the software. Deleting it make it available to all carrier brands.
These are really good instructions, but I'm still confused. Please help! I've downloaded the .exe file containing the device software from here. It's installed properly and shows up in the Windows add/remove programs manager. I've deleted vendor.xml (only I found it in C/Program Files/Common Files/Research in Motion/Apploader). Now, I try to open Blackberry Desktop Manager to install it, but it doesn't offer to do anything ... what's the next step?