1. wvfd17's Avatar
    So this is the problem. I dropped my bb tour and picked it back up and it seemed to be fine. Then I noticed that when I was getting my messages there was no sound or vibe. I made sure all my settings where on Normal. Please let me know what's going on with it!
    03-13-10 05:30 AM
  2. Username5300's Avatar
    Try pulling the battery
    03-13-10 05:33 AM
  3. wvfd17's Avatar
    tried that and no luck
    03-13-10 05:38 AM
  4. Motorcycle Mama's Avatar
    Well, if this occurred after you dropped it, then you may have damaged it.

    But do some troubleshooting.

    Do songs play? Can you hear them?
    Do applications make sounds?
    What happens when you try a DIFFERENT sound Profile?

    Then do a diagnostics test. Go to Options > Status and type test and perform the tests to see if the components are PHYSICALLY WORKING.

    If they aren't, you can TRY reloading the OS but that's probably not the problem. You will probably need to replace the device most likely.
    03-13-10 07:25 AM