HELP!!! BES or Provider Issue?
I would really appreciate some insight from anyone here who might have suggestions or experience with what is happening to me...
I had a Blackberry since June 2006 and am connected through Verizon Wireless to my company's BES.
Sporadicly my corporate emails stop forwarding to my Blackberry. I still receive the emails on my laptop via Outlook but am not receiving them on my BB. I can still SEND corporate emails from my Blackberry during this "outage"...
My BB works perfectly otherwise:
My personal "synced" emails come through (1 - @vzw.blackberry.net, 1 - @rr.com, 1 - @inbox.com)
My browser connects to the internet flawlessly
I can make phone calls perfectly!
I have tried a battery pull
I have contacted my corporate helpdesk and they are, as usual, helpless! They just keep repeating that it is a problem with my provider or device. How is it possible that Verizon is working perfectly with all of my other emails, but not my corporate email? How is it possible that I have perfect connectivity with internet, BIS and phone yet the connectivity is the problem with the device? ARGH!!!!!!! I am so frustrated right now!
Can anyone here give me some insight from a BES perspective? Is there something that COULD cause this? They claim that no one else if having this problem. (I wonder if anyone else is just relectant to report the problem, as our helpdesk system is notorious for being HORRIBLE!!)
Help me please!!!! :confused: