help assigning a quick key
the ceo of my company, has reported, that since he received his new blackberry (Verizon Tour 9630), that he's unable to Open Calendar and Click "G" that would normally select the Go To in his calendar. I figured he was lying when he said he had that, but he proved me wrong, after power on his old device (Verizon Tour 9630) and showed me it worked. I've verified they are both running, the same OS version:
BlackBerry Handheld Software
Package Version: 4.7.1.77
Consisting of:
* Applications: 4.7.1.40
* Software Platform: 4.1.0.40
He also has quick keys enabled i.e. - go to phone, select blackberry key, options, general options - dial from home screen = NO
Even called RIM twice, one rep, said OS, I proved that wrong up above, another said not possible, NOT true since he can with the old device.
Bottom line, looking for when in calendar, that pressing "g" key, that it enacts, the go to option in the calendar.
Any assistance, much appreciated!