1. Sarlic's Avatar
    Hi everyone:

    I have my blackberry tied in to both my work email via BES and my Gmail account via BIS.

    Since I activated for BES earlier, while my Gmail mails still load as HTML, I cannot get any images!

    I've tried resending service books, battery pulls, deleting and re-creating the account, etc, but I'm at a loss!

    I'm currently running 4.5.0.97 on an 8130.

    Anyone have any ideas? I'm frustrated I can't take full advantage of my HTML e-mail!

    Everything else works great!

    Many thanks!
    12-01-08 07:29 PM
  2. sunkast's Avatar
    Your BES admin may have it disabled.
    12-01-08 07:34 PM
  3. Sarlic's Avatar
    Would a BES setting affect e-mail coming through Gmail/BIS?

    They told me nothing was disabled when I asked today
    12-01-08 07:38 PM
  4. sunkast's Avatar
    Yes it would.
    12-01-08 07:43 PM
  5. Sarlic's Avatar
    Would you happen to know what setting it would be so I could direct them?
    12-01-08 07:46 PM
  6. sunkast's Avatar
    Not a clue, sorry.
    12-01-08 07:51 PM
  7. Shao128's Avatar
    Are they running a version of BES that supports HTML email? It is only supported in 4.1 SP6.
    12-01-08 07:56 PM
  8. Sarlic's Avatar
    Honestly, I'm not really sure. Is there a way I can find out by looking at settings on my device?
    12-01-08 08:14 PM
  9. SteveO86's Avatar
    No Only the BES Admin can tell you what version of BES you are running, unless you happen to sit in front of the BES box yourself. (I think I recommended that in your post on BBForums.com )

    Since your work email is not coming in on HTML then it sounds like your BES is not running 4.1.6
    12-01-08 08:28 PM
  10. vinndy's Avatar
    Honestly, I'm not really sure. Is there a way I can find out by looking at settings on my device?
    your BES server not running updated version. same situation I am in.. stinks
    12-04-08 04:28 PM
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