I bought a 9850 Torch from Sprint back in January and I have had a couple issues with it. It only charges when I hold the power cord in one corner of the micro-usb slot and the back button works 50% of the time. After seeing how common these problems are with the 9850, and how rock solid the Bold 9930 is, I would like to switch to the 9930. I would like to return my 9850 and get a 9930 for the lowest price possible (or for free..). What is my best option - try to exchange it at a Sprint store, call Sprint's national line, or go to BlackBerry directly? This phone is only 8 months old and I need something more reliable.
Called BlackBerry, Sprint national number and a few local Sprint stores. BlackBerry told me to deal with Sprint and Sprint told me I had to pay for the repair. It is such a common issue that if I repair it now, it will probably break again, so I'm probably going to give up and go get an off contract 9930. Blackberry will give me $120 back for my 9850. Is there anything else I should say to Sprint or BlackBerry?
