1. donijo's Avatar
    I'm trying to backup my device before updating the OS. The backup goes ok until it gets to Messages and an error msg pops up that says "Communication Error: The data was not recognized by the device." It continues after I select ok, but does not save the backup. HELP!!
    08-13-09 09:16 PM
  2. tcamshafter's Avatar
    try deleting bookmarks..just one at a time, till you find the one that is stopping back up..it will work!!!
    08-13-09 09:33 PM
  3. dragonsamus's Avatar
    Go to the advanced option and find the browser data cache. Clear it and the back up should work.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-13-09 11:09 PM
  4. donijo's Avatar
    neither of those worked...
    08-13-09 11:49 PM
  5. dragonsamus's Avatar
    Are you deleting the browser cache with DM?

    Posted from my CrackBerry at wapforums.crackberry.com
    08-14-09 12:14 AM
  6. dictoresno's Avatar
    i had the same issue with a friends phone. just go into advanced backup options in DM. deselect whichever section is giving you the error, and proceed. it will just bypass the error problem and backup the important stuff.
    08-14-09 02:49 AM