1. morpheus4666's Avatar
    i have an error that comes up when i load the desktop software for my new storm. please help!

    error 1904.module c:\program files\research in motion\blackberry\IS71 Connectors\OE connector\OLKExpress5.dll failed to register. HRESULT -2147024770. contact your support personel
    12-27-08 01:31 PM
  2. pltaylor's Avatar
    It's a windows error. If you have Mcafee, turn it off then install
    12-27-08 01:38 PM
  3. morpheus4666's Avatar
    I turned off my antivirus software and tried to reinstall the blackberry software and I got the same error
    12-27-08 02:49 PM
  4. morpheus4666's Avatar
    have an error that comes up when i load the desktop software for my new storm. please help!

    error 1904.module c:\program files\research in motion\blackberry\IS71 Connectors\OE connector\OLKExpress5.dll failed to register. HRESULT -2147024770. contact your support personel
    12-27-08 03:24 PM
  5. pltaylor's Avatar
    you already have one thread on this topic...http://forums.crackberry.com/f50/error-1904-a-123659/
    12-27-08 03:30 PM
  6. Reed McLay's Avatar
    Those files are part of the data connections.

    Were you able to install BlackBerry Desktop Software?

    The best test is doing a Backup, that will insure everything is working correctly.
    12-27-08 03:31 PM
  7. pltaylor's Avatar
    12-27-08 03:32 PM
  8. SheriG12's Avatar
    I have the same problem - can't get any DM to install other than 4.2.
    12-27-08 04:11 PM
  9. pltaylor's Avatar
    Be sure your Computers meet the system requirements.


    Hardware Requirements
    Intel compatible 486 or higher computer that is compliant with USB 1.1 or higher and has an available USB port
    Microsoft Windows 2000, Microsoft Windows XP, Windows Vista™
    Roxio Media Manager • Windows Vista Home/Business/Ultimate, Microsoft Windows Vista 64-bit
    Microsoft Windows XP Home/Pro/MCE (Service Pack 2), Microsoft Windows XP Pro x64 Edition, Microsoft Windows 2000 (Service Pack 4 or later)
    BlackBerry smartphone using version 4.2.0 or later of the BlackBerry Device Software
    1.4 GHz Intel Pentium 4 or equivalent; 256 MB RAM (512MB or more recommended)
    300 MB of free hard disk space for typical installation of all components
    1024x768, 16-bit color graphics card; 24-bit or 32-bit true color recommended
    DirectX 9 or higher compatible sound card and graphics card
    Windows Media Player 10 or higher for Windows Vista and Microsoft Windows XP systems
    Microsoft Internet Explorer 6 or higher
    12-27-08 04:17 PM
  10. SheriG12's Avatar
    Yep, got all that and I still get the error .
    12-27-08 05:11 PM
  11. amazinglygraceless's Avatar
    Download and install the Windows Installer CleanUp Utility

    Once it is installed, run it and remove any reference to RIM and/or
    Blackberry, close the program, restart the PC and try again.
    Last edited by amazinglygraceless; 12-27-08 at 06:03 PM.
    12-27-08 05:58 PM
  12. SheriG12's Avatar
    Thank you! I will absolutely give that a shot!
    12-27-08 06:45 PM
LINK TO POST COPIED TO CLIPBOARD