1. walkaboutwarner's Avatar

    My emails don't synchronize, so I went to 'Email account management' to check settings are correct:

    Select email account management
    "checking for updates"
    "connect to email settings"

    Screen shows 'exisiting users'
    If you want to access your email settings or you changed you changed your devise, log in.

    Username: ( i type in the accurate and confirmed with wireless provider username)
    Password: (i type in the correct and confirmed by provider password)

    check the box "remember password" (also tried not checking)

    click continue...

    A black notice screen appears "The information you provided is incorrect. Retype your username and password. Your username and password are case sensitive."

    So i retype carefully checking case and spelling and the problem repeats.

    i try and click "forgot password" just to try that and the screen asks:

    "Please enter your username to have your password sent to your device"

    so i enter in the username i have.

    Click contiunue
    screen says processing...
    Your device encountered a problem with this applications server. Select OK and repeat the action to try again.

    ( I have reoeated several times, battery and sim pulled the device, got my provider to refresh service books etc.) nothing seems to cure this problem.

    Can anybody help please?

    Thanks in advance so much.
    11-20-11 07:23 AM
  2. OniBerry's Avatar
    Call your carrier and ask to be xfer'd to RIM level support. Have them reset your password. They will also be able to set up your e-mail accounts with your device.
    walkaboutwarner likes this.
    11-20-11 07:25 AM
  3. Joseph Holder's Avatar
    Walkabout, what BlackBerry are you using? I'm assuming this is your personal phone, yes? Not provided by work. In a related question, have you tried logging in to your carrier's BIS website from a computer/laptop? To the best of my knowledge, it's your carrier who can reset your email settings password; that's who fixed me up when I had a similar problem.
    walkaboutwarner likes this.
    11-20-11 08:16 PM
  4. Danf's Avatar
    Had the same problem once, had to call my carrier and they reset everything for me.
    walkaboutwarner likes this.
    11-20-11 08:39 PM
  5. walkaboutwarner's Avatar
    issue resolved
    11-22-11 03:25 PM
  6. walkaboutwarner's Avatar
    thanks for all help.

    instantemail.t-mobile.co.uk (BIS) I logged on with the username and password and whilst this was not working on the handset it did via computer, i changed password to new and saved. then tried logging on to email setting via handset with new password and it worked
    11-22-11 03:30 PM