1. TJ Strozier's Avatar
    I truly hate this alert that pops up when I'm trying to check my appointments, date, or messages from my lock screen. I've completed the tutorial but it has never stopped popping up. Has anyone else been able to get it to stop?

    TJ Strozier of Astronomic Music

    Attachment 396832
    04-11-16 10:12 PM
  2. Goldboot02's Avatar
    It's not my first choice, but I've learned a hammer and some elbow grease can stop just about anything on a phone.
    raves68 likes this.
    04-11-16 11:00 PM
  3. Goldboot02's Avatar
    Actually I have no idea how to fix that problem, good luck.
    04-11-16 11:01 PM
  4. semime's Avatar
    I truly hate this alert that pops up when I'm trying to check my appointments, date, or messages from my lock screen. I've completed the tutorial but it has never stopped popping up. Has anyone else been able to get it to stop?

    TJ Strozier of Astronomic Music

    Attachment 396832
    What does the alert say? I'm not exactly sure what you're referring to. Are you able to capture a screenshot?
    04-12-16 01:09 AM
  5. BBUniq01's Avatar
    And for BB10 or the Priv?

    Posted via my Priv
    04-12-16 07:56 AM
  6. goodayeh's Avatar
    I truly hate this alert that pops up when I'm trying to check my appointments, date, or messages from my lock screen. I've completed the tutorial but it has never stopped popping up. Has anyone else been able to get it to stop?

    TJ Strozier of Astronomic Music

    Attachment 396832
    Don't know about everyone else , but your attachment isn't showing up for me.

    Have tried on CB10 , tapatalk and laptop ...
    04-12-16 09:08 AM
  7. TJ Strozier's Avatar
    I've attached the picture again. I have a BlackBerry Classic.
    Does Anyone Have This Problem?!-img_20160411_211026.png

    TJ Strozier of Astronomic Music
    04-12-16 11:40 AM
  8. pat-wallace's Avatar
    It does this when you fail to accurately swipe up in case you've forgotten.

    You could just use the hardware alternative?

    Posted via CB10
    04-12-16 08:24 PM
  9. pat-wallace's Avatar
    Maybe delete the BlackBerry help app?

    I can reproduce this on my passport if I swipe 'wrong' a few times

    Posted via CB10
    04-12-16 08:24 PM
  10. TJ Strozier's Avatar
    It does this when you fail to accurately swipe up in case you've forgotten.

    You could just use the hardware alternative?

    Posted via CB10
    I know why it comes up, but I don't need it to. It's really stupid. You've had to swipe up since BB10 first came out. I don't need it to remind me now, especially when I'm trying to check for the information under the dialogue box. I tried deleting the Help app, I can't.

    TJ Strozier of Astronomic Music
    04-13-16 12:06 AM
  11. Bbnivende's Avatar
    Fiddle with lock screen in settings? Sorry I have never had this problem.

    Posted via CB10
    04-13-16 02:15 AM
  12. hplovecraft's Avatar
    It does not go away...I too see this as a design flaw in the OS. I have my classic since over a year, and still I get this message when I do a wrong swipe or touch the screen in a specific way.



    Posted via CB10
    04-13-16 05:02 PM
  13. StoicEngineer's Avatar
    Does it help to know that I've never had that message on my Passport?

    Posted via CB10
    04-13-16 08:59 PM
  14. TJ Strozier's Avatar
    Does it help to know that I've never had that message on my Passport?

    Posted via CB10
    You probably won't get the message on your Passport because it doesn't have a toolbelt.

    TJ Strozier of Astronomic Music
    04-13-16 11:04 PM
  15. TJ Strozier's Avatar
    It does not go away...I too see this as a design flaw in the OS. I have my classic since over a year, and still I get this message when I do a wrong swipe or touch the screen in a specific way.



    Posted via CB10
    This is by far the most annoying the phone does.

    TJ Strozier of Astronomic Music
    04-13-16 11:05 PM
  16. themyk's Avatar
    Just throwing it out there, but have you followed the instructions? Maybe following them will end the tutorial.


    Posted via CB10
    04-14-16 12:29 AM

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