1. hayakab's Avatar
    Hi, I've got a white bb torch 9800 and its new. It gets too hot and just drain the battery one time. What might be the problem? Software or Hardware? Please help!
    02-15-12 08:21 AM
  2. meske's Avatar
    Do you have a lot of apps on the phone? What OS version are you running?
    02-15-12 08:36 AM
  3. hayakab's Avatar
    Its brand new running on OS 6, I haven't installed any app on it.
    02-15-12 09:48 AM
  4. meske's Avatar
    Are you tethering it to a Playbook? If it's running hot all the time, try pulling the battery a couple times to see if it settles down. Otherwise, it sounds like a bigger problem.

    I seem to have problems when my berry is tethered to my PB... the battery drain is at 10 - 15%/hour and it seems to run "hot" (i.e. 34C). The normal batt temp should be I think in the low to mid 20's.

    Is this brand new? Or purchased from a previous owner?
    02-15-12 11:05 AM
  5. up488's Avatar
    I know of 2 9800 users that have had this issue. In both cases their phones were replaced. Just an FYI.
    02-15-12 11:18 AM
  6. sleepngbear's Avatar
    Hi, I've got a white bb torch 9800 and its new. It gets too hot and just drain the battery one time. What might be the problem? Software or Hardware? Please help!
    I've had this happen a few times with different BB's, including the 9800, 9810, and this 9900. It seems to coincide with a weak or totally faded data signal and the phone is 'searching' for a stronger one.
    02-15-12 11:27 AM
  7. cntrydncr223's Avatar
    I had that issue on the 9800 a couple of times.
    I ended up intalling a different OS, not necessarily the latest one.
    02-15-12 02:54 PM
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