I don't see a place to discuss this update of Desktop Software. I have a BB Style 9670, but I don't think that's related to the question.
I just updated my desktop software and now when I connect the phone to my computer and try to view on my computer the pictures currently on my phone (preparing to import them to the computer), I get
Pictures failed to load.
An unexpected error occurred.
I'll say this was unexpected. It never happened with earlier versions of the desktop software. When I disconnect the phone, the pictures are still there on the phone (thank goodness!).
When I go to Media Sync>Videos, the desktop software, oddly, sees one video on the phone, although there are quite a few more.
I don't "sync"; I only import pics from the phone to the computer as a way of backing them up.
I'd appreciate some help with this.
I could uninstall and then reinstall the desktop software. Is that the best solution to this problem?
There is a desktop software section, roll down the list, I'd just loaded 7.1.0.32 and had one or two probs but it works fine now just about to test out what happened to you