1. yanran's Avatar
    I have a problem getting my 8310 to connect to DTM. I downloaded the latest DTop manager from BB. I am able to connect and see data on the phone via "my computer" But when I launch DTM. It has a pop up that says, "Before you begin, verify that your current BlackBerry device is connected to your computer."

    No PIN is shown in the bottom left of the screen.

    Troubleshooting I have tried:
    Different cable
    Different USB port
    Removed the media card
    Did a battery pull

    I have a 8310
    AT&T service.

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    08-09-10 08:02 PM
  2. mikerc3's Avatar
    Hi, This was posted on the support forums on myblackberry.com. I had the same issues with my wife's bb. Dell laptop running windows vista home basic. This info was posted by winnipeggirl and like you, I tried alot of different things and nothing worked until I did the following 4 steps.

    1. From the start menu, choose run, and type regedit and press enter to get into the Registry editor.

    2. Follow this file path: Computer, HKEY_LOCAL_MACHINE, SYSTEM, CurrentControlSet, Control, Class

    3. Click on: {36FCE60-C465-11CF-8056-4445535400000}

    4. If there's an item on the right called "UpperFilters", delete it.

    This worked immediately after I deleted the UpperFilters. This also came after a 3 1/2 hour phone call to RIM by winnipeggirl. Kudos to her for posting this.

    Hope this helps. let me know either way.

    08-09-10 08:38 PM