1. STV0726's Avatar
    I'm actually pretty bummed to have to write this...

    I am hereby denouncing Otterbox. Any company with a warranty should absolutely 150% carry at least spare parts for the duration of the warranty period.

    Otterbox has discontinued the Z30 so quickly and they have no spare parts to give me for my peeled off rubber portion of my Defender case.

    They couldn't even give me the Commuter because apparently they have discontinued that as well.

    Now I have to spend my own money to replace this. Sadly Ballistics SG doesn't make a Z30 case. They are seemingly the only high end case company I trust now.

    Looks like I will have to buy a Commuter, so one more stupid Otterbox just because it is the only other heavier duty case for the Z30. I am not satisfied with the level of protection offered by any other cases on Shop CrackBerry.

    P.S. I have had equal issues with Seidio cases falling apart, bad holsters, and rubber cutouts being sealed shut from the factory.

    P.P.S. My current case is the plastic shell of the Defender. Very awkward to hold. Not happy.

    -STV on Z30STA100-5/10.3.1.2582
    04-21-15 08:10 AM
  2. diegonei's Avatar
    That's very sad to hear...

    How about this one? Both Shop CB and Amazon have it for the same price.

    Amzer Shellster Hard Shell Case w/ Holster for BlackBerry Z30 | Shop CrackBerry

    Amzer Shellster Hard Shell Case w/ Holster for BlackBerry Z30 | Amazon

    04-21-15 08:20 AM
  3. STV0726's Avatar
    It's too light. There aren't any other heavy-duty protectors for the Z30. Now I'm stuck buying the Commuter as it is the only other heavy duty one I can get. I can't even find another defender to purchase.

    I hate to buy another Otterbox. I wish Ballistics SG made a Z30 case. Never had an issue with them.

    -STV on Z30STA100-5/10.3.1.2582
    04-21-15 06:40 PM
  4. bennett22's Avatar
    i know what you're going through, i just called otterbox the other day and got the same story. i did happen to find a new defender on ebay, sucks that i had to pay for it, but i needed it being that i'm a diesel mechanic who works on large trucks and don't want my phone beat up. here's a link to another listing from the the same person i bought mine from, Otterbox Defender Series Case for Blackberry Z30 Glacier | eBay
    05-10-15 11:05 AM
  5. STV0726's Avatar
    Thanks!

    I found another rubber piece for my Z30 Defender, but I'm currently using the Commuter which I actually prefer for now.

    I only sought new Otterboxes for the Z30 because it is the only heavy-duty premium offering for this phone. My new go-to will be Ballistics SG because they've never screwed me over.

    -STV on Z30STA100-5/10.3.1.2582
    05-10-15 12:10 PM
  6. SprintMaverick's Avatar
    Trident makes a z30 case in several colors. No holster though.

    Posted via CB10
    05-10-15 12:19 PM
  7. theyrebackberry's Avatar
    I got the Passport-specific version of this http://www.mobilefun.co.uk/encase-ro...ack-p47136.htm

    Tough as nails. The Passport version is a soft and supple, and quite thick, plastic rear shell cover attached to an equally tough reinforced leather-effect wallet. It adds a fair bit of bulk but it provides great protection. Bought several cases but this is the one I kept and use every day.

    Edit: I should also mention the first-class customer service I've experienced with mobilefun. They even gave me free stuff for writing a review.

    Posted via CB10
    Last edited by theyrebackberry; 05-11-15 at 06:29 AM.
    05-11-15 05:58 AM
  8. vanrickman's Avatar
    Otterbox failed my family and I years ago

    Over -priced, cheaply made junk imo


    My Canada My BlackBerry My Z30
    05-11-15 06:20 AM
  9. Tatwi's Avatar
    Anyone know the law on warranties? Seems unreasonable that they can simply say they don't have any product or parts and get away with not honoring their agreement.

    Do you think a car manufacturer would get away with that on a power train warranty? Nope. They would have to rebuild it or source a replacement or issue a refund or replacement vehicle.

    So if a car manufacturer has spend thousands to honor a warranty, why can a phone case maker shirk a $20 responsibility?

    Posted via the CrackBerry App for Android
    RyanGermann, lactose and STV0726 like this.
    05-11-15 09:17 AM
  10. NancyLM2013's Avatar
    Same problem w my Z10. Found a used one on Amazon though for $6

    Posted via CB10
    05-11-15 09:20 AM
  11. RyanGermann's Avatar
    So, basically, Otterbox warranties are worthless. Good to know.
    05-11-15 10:12 AM
  12. STV0726's Avatar
    Well here is the thing I realized...I may have purchased my Defender for Z30 less than a year ago so mine was indeed under warranty, but the product itself may be over a year old since being discontinued, so they could argue that legally they did honor all original warranties within a year period before removing the product from their warehouse. Though, I'm not sure if that makes it any more legal or moral.

    -STV on Z30STA100-5/10.3.1.2582
    05-11-15 09:04 PM
  13. RyanGermann's Avatar
    Well here is the thing I realized...I may have purchased my Defender for Z30 less than a year ago so mine was indeed under warranty, but the product itself may be over a year old since being discontinued, so they could argue that legally they did honor all original warranties within a year period before removing the product from their warehouse. Though, I'm not sure if that makes it any more legal or moral.
    They need to keep parts available. It is simply a cost of doing business.

    Posted via CB10
    05-12-15 03:16 AM
  14. STV0726's Avatar
    Yup, in that case, Otterbox warranties are less of a warranty and more of a "we will see what we can do if you have a problem," aka, not a warranty at all.

    -STV on Z30STA100-5/10.3.1.2582
    donemt likes this.
    05-12-15 06:42 PM
  15. Tatwi's Avatar
    Yup, in that case, Otterbox warranties are less of a warranty and more of a "we will see what we can do if you have a problem," aka, not a warranty at all.

    -STV on Z30STA100-5/10.3.1.2582
    For six bucks they could have solved that one ladies issues. Too much to ask though...

    Posted via the CrackBerry App for Android
    05-12-15 07:37 PM
  16. jope28's Avatar
    I used to favor Otterbox cases until I got the lower front rubber "lip" on the Q10 Defender case warp its shape on my first purchase as well as on the replacement I received from Otterbox.
    Might've been a "fluke", but that has made me hesitate now.

    [Hopefully NOT edited by admin to be fair lol. ] Frosty White Q10/10.3.2.500 CB10
    Last edited by jope28; 05-16-15 at 09:37 PM.
    05-12-15 07:44 PM
  17. maxiang's Avatar
    Yeah, OtterBox started to go a bit down for me after the 9700 case. They stopped including the hydrophobic speaker covers after that if I recall. I didn't mind that for the Commuter I had on my 4S, but I didn't buy the Defender because of it. They also started having a lot of their cases made in China and Mexico around then. Now, I'm kinda Eh about OtterBox. Shame too, they used to have excellent cases and fantastic customer service. I remember them sending me an entire replacement case for my 9000 and 9700, outside of warranty, one bought on Amazon for cheap and one won from a forum contest. No questions, just "hey, we'll fix that for you".

    Q10SQN100-1/10.3.1.2726
    05-16-15 09:27 PM
  18. STV0726's Avatar
    Yeah, OtterBox started to go a bit down for me after the 9700 case. They stopped including the hydrophobic speaker covers after that if I recall. I didn't mind that for the Commuter I had on my 4S, but I didn't buy the Defender because of it. They also started having a lot of their cases made in China and Mexico around then. Now, I'm kinda Eh about OtterBox. Shame too, they used to have excellent cases and fantastic customer service. I remember them sending me an entire replacement case for my 9000 and 9700, outside of warranty, one bought on Amazon for cheap and one won from a forum contest. No questions, just "hey, we'll fix that for you".

    Q10SQN100-1/10.3.1.2726
    Now that's all but the good old days.

    -STV on Z30STA100-5/10.3.1.2582
    05-18-15 12:14 AM

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