Charged for International Calls not made!
I have over $700 worth of calls to Mexico and El Salvador that simply were not made from my son's phone. At the beginning of January, I bought my son a refurbished World Edition to replace his Pearl. On 03/01/2010, International calls started showing up for his number. The problem is that the calls are made at times when he doesn't even have his phone! I personally secure his phone on school mornings and lock it up after he gets on the bus! The first two billings were $50 and $30, respectively! I talked to my carrier about it, but they were really no help at all. I paid the bills anyway. The calls stopped for a couple of weeks, but then I received a new billing for $948 of which $700+ are international!!! I filed a dispute, but the carrier denied my claim!! I have the detailed billing, and I know for a fact that there is NO WAY those call could have been made from my son's phone! The longer calls (70-150 minutes) are even OVERLAPPING the legitimate calls made from this phone!!!
The carrier is giving me the "run-around", and I want to know is there anyone out there who can tell me what my next step should be? I am sick over this because these calls are fraudulent, but I don't know how to prove it to the carrier. :mad: