1. wbfd22's Avatar
    I had to change my hotmail password for security reasons. I recieved a message on my BB saying that I need to change it in my BB Internet Services to start recieving emails on my device again.

    I don't know my user login name when I try to sign into BB Internet Services. They sent me my password, but I have no idea what the login name is. I didn't set my email up initially, it was done by Telus.

    Please Help!!
    03-04-10 08:18 AM
  2. anon4705193's Avatar
    do you have a telus.blackberry (for example) e-mail address on your phone as well? that (ie yourname@telus.blackberry) before the @ is your login. You can also do this through e-mail setup on the phone.
    03-04-10 08:22 AM
  3. wbfd22's Avatar
    no it's just a regular hotmail account.
    03-04-10 08:26 AM
  4. anon4705193's Avatar
    Then you should go to your Telus BIS website (Google Telus BIS if you don't know it) and see if maybe you can get a way to retrieve a username or get a phone number to call to ask them. Or simply create an account.
    03-04-10 08:27 AM
  5. wbfd22's Avatar
    I tried that and entered all of my information (PIN, ESN, etc) and it said I already had an account. That's wehn I sent *forgot password* and got the password, but have no idea what the login name is.

    Like I said, I didnt' set it up. It was done by a telus rep.
    03-04-10 08:30 AM
  6. anon4705193's Avatar
    You're going to have to call Telus, and get the user name
    03-04-10 08:42 AM