Can't restore the 'Saved Email Messages' database - Help please!

Hi there,

I have a user who accidentally wiped his Blackberry Tour (Verizon). We got him reactivated on our BES but not all his Saved Email Messages made it back - they only go back to April of this year.

I have a backup of his Blackberry from a couple months ago that has many more Saved Email Messages. The database has more Records in it than currently on his Blackberry. However, I cannot restore this database because it is greyed out (I'm in the Advanced Backup & Restore menu in DM).

I tried deleting the Desktop(SYNC) service book, which un-greyed a great deal of databases but not the Saved Email Messages. It seems silly that I have a valid backup of this database but cannot restore from it, despite being able to restore almost every other database. Can anyone help?

Bumping for the holiday weekend.. Haven't found any answers while searching the web, unfortunately.

Any luck from anyone on this? I'm having the same issue.

Yes, I'm having this problem too. I had to wipe by BB Storm because the dial pad wasn't working (that's another issue). After wiping, if I do a complete restore from my back up, I get the emails back. But I also get the dial pad problem back. So I'm concluding that there's something in my back-ups that's causing the dial pad problem. Obvious solution is to restore things one at a time to try to find the culprit. But when I do that, I can't find a way to restore the e-mails. Where the heck are they? Is there a way to selectively restore them, without doing the complete restore?