Can't enable bluetooth (8320), please help

I don't know if the bluetooth function has ever worked on my wife's phone since we never had the need to use it but we were going to pair it today and the funtion will not enable.

I got to every different screen that I can think of to enable bluetooth but it just stays there and does nothing. When I check the bluetooth, the circle stays with the red "x" and never goes to te yellow circle with the dash in it. has anyone had this problem before? I tried restarting it but it still does nothing.

Any help would be appreciated...thanks!

Good evening.
Were you able to solve the problem?
From your description, it appears that my wife's curve is having the same issue.
Any help gratefully received.