1. ifan420's Avatar
    Hi i seem to be having a problem with the contacts on my phone.

    I cant edit any contacts, or add new contacts either as the phone does not respond at all..

    I upgraded to 4.6 Bundle 518 (firmware v4.6.0.303, Platform 4.0.0248) and still have the same issue.

    I backed up all contacts in my address book by using blackberry desktop software and then did the "Wipe Handheld" from my phone, but still when you try to add a new contact when you dont have any contacts on the phone it does not respond (in some cases the phone freezes) and i have to remove battery and start the phone again.

    again if I try to add any contacts it wont let me edit or create new contacts.

    Sometimes I got errors after the phone froze which were:
    net_rim_bb_addressbook_app(207) not responding
    net_rim_bb_phone_app not responding

    what can I do to resolve this issue.

    Thanks
    04-12-12 06:45 AM
  2. jeffh's Avatar
    It sounds like you may have the problem described in this thread. If so, the solution may also apply.
    http://forums.crackberry.com/showthr...54#post7311654
    04-12-12 09:30 AM
  3. kimehh's Avatar
    Coolio, I just had this problem yesterday. I tried wiping via Blackberry but nothing happened. What I did was I downloaded my firmware from my carrier's BlackBerry Software Download site then ran apploader.exe, just click next till the end where it says advanced, then choose erase data and applications. MAKE SURE YOU HAVE A BACKUP.
    04-12-12 09:59 AM
  4. diegonei's Avatar
    Jeff, for a moment there, I thought you had the answer... But no, the issue is, we can't add contacts.

    The contact list is frozen, not the device itself.

    Now, to load WLM back...
    04-12-12 10:47 AM
  5. Joltcola1234's Avatar
    Sometimes I got errors after the phone froze which were:
    net_rim_bb_addressbook_app(207) not responding
    net_rim_bb_phone_app not responding

    what can I do to resolve this issue.

    Thanks
    Looks like a problem with some of the COD's in the operating system.

    Maybe try wiping the phone using BBH Tool and reinstalling the OS, or a different OS, and see what happens.
    04-12-12 12:26 PM
  6. dreamer_lisa's Avatar
    hi I'm having the same problem
    I've tried all the suggestion from this site, still big no
    any other way?
    04-13-12 04:18 AM
  7. phoreoneone's Avatar
    Looks like a problem with some of the COD's in the operating system.

    Maybe try wiping the phone using BBH Tool and reinstalling the OS, or a different OS, and see what happens.
    hi I'm having the same problem
    I've tried all the suggestion from this site, still big no
    any other way?
    or try installing an updated os
    04-13-12 04:23 AM
  8. dreamer_lisa's Avatar
    I even did that twice. I also tried "reset to factory settings" and security wipe but still no
    04-13-12 07:19 AM
  9. jaruf's Avatar
    found the solution : Delete Windows messenger App !!!
    Tamerz1968 and suncom like this.
    04-13-12 09:22 PM
  10. ifan420's Avatar
    Hi
    Thank you all for your valuable input. I removed the "yahoo messenger" app from my phone and now am able to add/edit the contacts. Cheers
    Tamerz1968 likes this.
    04-14-12 01:54 AM
  11. Tamerz1968's Avatar
    found the solution : Delete Windows messenger App !!!
    thank you so much, i deleted and it works again!!!!
    04-14-12 05:50 PM
  12. Tamerz1968's Avatar
    found the solution : Delete Windows messenger App !!!
    Hi
    Thank you all for your valuable input. I removed the "yahoo messenger" app from my phone and now am able to add/edit the contacts. Cheers
    I deleted both Windows messenger and yahoo messenger and it worked! Thank you so much for helping me out. I was going crazy for 2 days! Not even a Tech at my provider knew how to answer my questions. Forever greatfull
    04-14-12 05:52 PM
  13. benlogin's Avatar
    Epic! Solved my BB issue in a reboot! Thanks a lot!
    04-16-12 01:42 PM
  14. arm3090's Avatar
    I didn't have Windows Live Messenger installed but I deleted Yahoo Messenger and it worked too. Thanks guys!
    04-17-12 11:45 AM
  15. Craqberry's Avatar
    Thanks, deleting Yahoo Messenger worked! Stupid Yahoo Messenger!!
    04-17-12 11:56 PM
  16. suncom's Avatar
    found the solution : Delete Windows messenger App !!!
    thanks much!! i was having the same problem on both my 9700s and couldn't get a viable solution anywhere online. deleting yahoo messenger on one and both yahoo and windows messenger on the other fixed it. great going!!
    04-24-12 12:55 PM
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