1. crackberriest's Avatar
    I have a Blackberry Z10 updated to the latest version of the Blackberry 10 OS - 10.3.3.1463

    This page says I can play MOV files (I have downloaded a file from informit.com that plays on my Windows 10 mobile phone):

    https://developer.blackberry.com/develop/supported_media/bb10_media_support.html

    However, when I click on the file in File Manger I get this error message:
    Error
    This file contains an unsupported media format.
    07-03-17 02:00 PM
  2. Bla1ze's Avatar
    Media support on BlackBerry 10 has always been hit or miss with anything other than AVI files for video. MP4, MOV have always been quirky. Try a reboot and see if it will play, you can also try downloading the Android version of VLC or you can try re-encoding the video to something different.
    07-03-17 03:09 PM

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