[ruben1975]

Hello

The last couple of days I'm unable to open BlackBerry World on my Z10. A connection problem and BlackBerry world is shut down, it stating. I tried reboot, battery pull but nothing works.

How can I get BlackBerry world working again? Anyone else having the same issue?

Posted via CB10

[araskin]

What device/os are you on?

[ruben1975]

Z10 stl100-2
OS 10.2.0.429

Posted via CB10

[RienieW]

Hi Ruben, since a few of week a go I have the same problem with you until now
Anybody Please help me?

Posted via CB10

[MiSsY_]

Hello

The last couple of days I'm unable to open BlackBerry World on my Z10. A connection problem and BlackBerry world is shut down, it stating. I tried reboot, battery pull but nothing works.

How can I get BlackBerry world working again? Anyone else having the same issue?

Posted via CB10

Have you tried turning off your mobile network and connecting through wifi?
Or vice versa

Posted via CB10 from my Z30

[ruben1975]

Connecting only by Wifi of network didn't solve the problem. I have contacted my carrier (tmobile) an BlackBerry (@blackberryhelp) and still waiting for and answer......

RienieW, maybe you can also send a message to @blackberryhelp on twitter?

Posted via CB10

[MiSsY_]

Connecting only by Wifi of network didn't solve the problem. I have contacted my carrier (tmobile) an BlackBerry (@blackberryhelp) and still waiting for and answer......

RienieW, maybe you can also send a message to @blackberryhelp on twitter?

Posted via CB10

My bf had the problem as well when he first got his Z10.
Every time he tried over mobile network he always got that error, and only worked over wifi, it was only fixed for him with the next update, but as far as I could figure this had to do with what ever he carrier did with the OS before putting it on the device.

Have tried putting flight mode on and off for a few seconds?

Posted via CB10 from my Z30

[ruben1975]

I tried everything but nothing help
Waiting for tmobile and BlackBerry to respond.....

Posted via CB10

[RienieW]

Hi Ruben,
I got answered from BB help -twitter :
Could you please provide us with your BlackBerry PIN via DM to investigate? Here's how you can find it:*https://t.co/Z8pry8HAG5*. ^GC
Can u help me? Because I don't really understand what he said. What is DM ?

[gebco]

Try refreshing BlackBerry World a few times. It worked for me.

Posted via CB10

[ruben1975]

Hi Ruben,
I got answered from BB help -twitter :
Could you please provide us with your BlackBerry PIN via DM to investigate? Here's how you can find it:*https://t.co/Z8pry8HAG5*. ^GC
Can u help me? Because I don't really understand what he said. What is DM ?

DM is direct message. It's private message. Click on the envelope button on you're twitter account, my profile.
I will look into it.
Thanks

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[RienieW]

Ruben,
Yes..my BlackBerry world is back
Tx gabco also Missy..
I did it refresh bb world manytimes and than turn off network of t-mobile/ provider & restart my BlackBerry z10...and i can open BlackBerry world icon as usual..sucess Ruben..

[ruben1975]

RienieW

Thanks.

Have to install BlackBerry world again by side loading the bar file on my z10. Will try to refresh and then download the update.....

Posted via CB10

[RienieW]

Ruben,
It's not 100% back to normal.
BlackBerry World can open normaly using wifi only
I read in T-mobile Netherlands forum BlackBerry world is Non Actived!! All t-mobile NL customers have to pay an extra charge /month to be Re-activate World!!!

[ruben1975]

Say again?? Pay for BlackBerry world??? It worked for years and now you have to pay???? Strange story??
You live in the Netherlands?

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[RienieW]

Yes Ruben, I live in NL
Finally Ruben, after I have tried ON or OFF mobile network. & data, wifi...now my BlackBerry world 100% back to normal YES!

[ruben1975]

OK RienieW

Ik ga het proberen. Maar eerst dus de bar file sideloaden en dan zit ik met de BlackBerry world update die dan moet plaats vinden. Het blijft allemaal vreemd dat het opeens niet meer werkt. Vind het ook een raar verhaal over dat betalen.

Posted via CB10

[ruben1975]

Nothing works, refresh BlackBerry world, network on/off Wifi only. Really frustrating!

Posted via CB10

[RienieW]

Merry Christmas Ruben,
I have still the same problem. BlackBerry world is running normaly only with wifi

[ruben1975]

Merry Christmas to you too

I reinstall the OS so BlackBerry world is working again but only by wifi.....



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[RienieW]

Hi Ruben, how R U? Do you still have problem with BlackBerry world? I have no problem anymore after my Z10 updated to 0 2.1 version