I was going to post something mean, but, i did notice you have at&t service, and are using an 8320. the 8320 is typically a t-mobile branded model blackberry, it is possible to unlock it, however, you will run into issues trying to use programs that are provisioned by the carrier. also, it is very easy to find free apps and themes and wallpaper, i have 15-20 apps installed on my bold and just as many themes, none of which i paid for. all it takes is a little detective work, and crackberry.com makes it very easy to do that. simply search the forums for blackberry 8320 apps or whatever model you may have and see what comes up, i check the themes post every day for new updates and it is very rare to find one with a "required" payment, some people ask for donations which isn't out of line considering they are taking their time to make it and posting it at no charge. so, I am all about someone being happy with their phone but it is a little frustrating to me, being an at&t sales rep and all, to see these kinds of things being said. I always tell my customers who are buying their first blackberry to give it at least two weeks before they decide they don't like it, I give them my business card and tell them to call me with any questions they may have and if, at the end of those two weeks still hate the phone, to bring it back and see what we can do. I have been doing this for a year and have only had 1 blackberry be returned because the customer couldn't get it, he was 80. That is also including the people that bought it without a data package. My suggestion to you, sir, or anyone reading this post, is to, before you return it, take it to a/n "authorized retailer" location. You can tell these stores apart from corprate locations simply because the reps act like they want you there and they will have chairs for you to sit in and also will have huge signs on the wall saying "authorized retailer". these stores are owned by third party companies from at&t and provide outstanding customer service. I know that i am biased on this because I work for an authorized retailer in the southeast market, but even when i was a new at&t customer i would prefer going to these stores over the corprate store simply because of the things I listed above. but good post, man got us all talking.