I need help!! I am having trouble with my new Bold 9900. It keeps shutting off when I receive texts or bbms. I have called the tech help and they told me to wipe it clean and start over...however this has not fixed the problem. I am so frustrated I am considering switching it for new Torch...but I REALLY like the Bold. Has anyone else had this problem?
I need help!! I am having trouble with my new Bold 9900. It keeps shutting off when I receive texts or bbms. I have called the tech help and they told me to wipe it clean and start over...however this has not fixed the problem. I am so frustrated I am considering switching it for new Torch...but I REALLY like the Bold. Has anyone else had this problem?
If the phone is actually powering off to where you have to turn it back on I would personally take it back and get a new device before it goes too far. It should not do that just because you get a text or BBM.
I have taken back first one...and now this one is doing the same thing...so frustrated!
Did you make sure someone at the store checked out your phone before you left to make sure this was not going on? It would not seem to me that this unusual situation would happen to begin with much less on 2 new phones.
I think as log as you have a new exchanged phone it might be best for you to get your carriers tech support involved to see what they say about it. I don't really use BBM to tell you the truth and send much more email then texts but this behavior has never happened on my 9930 since I have had it.
