1. RehanKadri's Avatar
    Everytime i try to turn on my bb it gets past the red light and the blackberry loading screen pops up and after 5 seconds everything turns all white.
    01-03-12 05:02 PM
  2. llllBULLSEYE's Avatar
    download blackberry desktop software from Blackberry.com
    connect your phone and open the software.
    01-03-12 05:28 PM
  3. freethisberrydotcom's Avatar
    Is it a white screen with an error on it?

    If so:

    *Please note that all information will be wipe from your unit.

    1. Download and install BlackBerry Desktop Software
    2. Take about the battery out of your device.
    3. Run BB Desktop Software and plug your device via USB cable without the battery.
    4. A window will appear, click on update.
    5. Enter your email if you would like to know about future updates (optional) and click update and next.
    6. Let the OS download and start to install.
    7. On the install window, it will say “waiting for initialization”, at this point place the battery back into the device.
    8. Let the install finish.
    9. Unplug your device and let the device reboot.
    10. You have successfully reloaded the software on the device.
    01-03-12 05:54 PM
  4. RehanKadri's Avatar
    Yeah that's another problem, my computer doesn't recognize the phone.
    Basically when I put it in the charger or USB the red LED light stays solid for 5-10 minutes, then disappears, and sometimes it does start up, but once the boot-up is halfway there the screen either turns white or blank.
    01-04-12 07:19 PM
  5. llllBULLSEYE's Avatar
    open this file on your computer
    C: program files(x86) > common files > Research in Motion > AppLoader
    then clip on loader (only icon with a cell phone next to it)
    01-04-12 08:40 PM
  6. RehanKadri's Avatar
    I tried ApppLoader, but my computer doesn't recognize my phone whatsoever, therefore there's no way I can clip on loader or re-download the OS.
    01-04-12 11:00 PM
  7. Blacklac's Avatar
    Sounds just like my 9000. Been like that for almost a year. Tried every "debrick" method I could find with no luck.
    01-05-12 01:04 AM
  8. torch maniac's Avatar
    Downloading the BB desktop software might help you with this
    01-05-12 05:32 AM
  9. Pilchard's Avatar
    there is a dedicated forum for 9000 users - I would recommending posting this question in there as you are more likely to find an answer.
    01-05-12 10:16 AM
  10. Blacklac's Avatar
    Downloading the BB desktop software might help you with this
    If the phone won't get far enough into the boot process to be recognized by the PC, no amount of software can help that.
    01-05-12 11:35 AM