1. Shippouk's Avatar
    I'm trying to wipe everything off my Blackberry 8520 Curve and put it back to an "out of the box" state. But the only option I have is Security Wipe, which from looking on various forums (including this one) is NOT a complete factory restore.

    When I go into, Options / Security Options

    The menu "General Settings" does not exist
    I have options to select

    Advanced Security Options
    Encryption
    Firewall
    Information
    Security Wipe

    But security wipe DOES NOT wipe EVERYTHING off the phone. In fact even though I ticked to wipe
    Email, Contact etc
    AND
    User Installed Apps,
    it still kept my email address details and some of the apps.

    Can anyone advise exactly what needs to be done on
    8520 Curve?
    09-26-11 07:37 AM
  2. Shippouk's Avatar
    So I tried this

    KB18998-How to reset the BlackBerry smartphone to factory defaults

    It seems to clear a lot of it (Calendars, Contacts etc)

    but my email address was STILL stored in there when I went to set up email, so how on earth is this a FULL wipe?
    This is seriously p*ssing me off today.

    I require a complete 100% full wipe, as if it were new out of the box.
    Any help?
    09-26-11 09:53 AM
  3. andyahs's Avatar
    09-26-11 10:04 AM
  4. Shippouk's Avatar
    I did this but was having troubles with getting Google Sync to work.
    So I wiped it again via this method and tried installing apps/setting up emails etc in a different order.
    Now, everything seems to be working OK.

    Just to note that for some reason Google Sync will NOT sync contacts when not on WiFi access, but Calendar Events will. Very strange!
    09-27-11 02:40 AM
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