1. cuervo gold's Avatar
    All other functions work, but no matter what I have tried, my keys stay lit. Can anybody tell me if this is a malfunction or a setting I accidentally changed? If it is a setting, I can't find out how to change it back. If it is a malfunction, it will be the third time I've had to send in my blackberry under warranty and ATT said I'd have to get something completely different. That means no more Crackberry!

    Any help would be appreciated. Thank you!
    03-08-09 02:13 PM
  2. Heresy's Avatar
    Have you tried a battery pull yet?
    03-08-09 02:18 PM
  3. Speedv1's Avatar
    Well is your screen staying on as well? Or just the keyboard?
    03-08-09 02:33 PM
  4. ScandaLeX's Avatar
    Well is your screen staying on as well? Or just the keyboard?
    Was wondering the same; w/O that info its hard to point him towards a solution.
    03-08-09 02:36 PM
  5. cuervo gold's Avatar
    I have tried the battery pull a few times. Screen is not staying lit, just the keys.
    03-08-09 02:38 PM
  6. Speedv1's Avatar
    What os are you using?
    03-08-09 02:42 PM
  7. cuervo gold's Avatar
    Not sure. I think it's an 8310.
    03-08-09 02:48 PM
  8. Speedv1's Avatar
    No no. the operating system. Go to Options >> About >> and then it'll say "Blackberry(R) _ _ _ _ smartphone" and shortly after that say "v_._._._ _ _"..
    03-08-09 02:50 PM
  9. cuervo gold's Avatar
    gotcha... v4.5.0.110 (platform
    03-08-09 02:54 PM
  10. Speedv1's Avatar
    Well try updating your os. Your unit is an 8310, so follow this link:
    03-08-09 03:08 PM
  11. cuervo gold's Avatar
    Any other options? I'm not very tech savvy with this thing yet
    03-08-09 03:29 PM
  12. Speedv1's Avatar
    You can just backup to your computer, wipe your handheld, then restore and see if that helps..
    03-08-09 03:41 PM
  13. cuervo gold's Avatar
    I tried to backup, wipe and restore, but didn't back it up the right way and lost everything. This is the 3rd blackberry I've had since November. I'm beginning to think I should have gotten the Motorola Q.
    03-09-09 08:47 PM