1. aleeth's Avatar
    my phone - blackberry pearl - has been deleting all my emails and call history for the last 24 hours. whatever is going on is also sucking down the battery. any thought on what it may be? i'm assuming i hit a button and activated something i didn't want to.
    01-26-09 12:04 PM
  2. dsword's Avatar
    I would suggest doing a battery pull, while the phone is turned on, then wait a minute and put the battery back in.

    When it's booted up, see if your GPS locater is turned on, that may be draining your battery.

    I would also highly recommend doing a search on this subject from the main forums page as I'm sure you will find lots of information already shared on this topic.
    01-26-09 12:30 PM
  3. jeffh's Avatar
    Check your free memory: Options / Status / File Free:

    What you are describing is typical of the problems caused by low available memory. Any time "File Free" drops below 12 000 000 bytes, the phone will start deleting call logs and text messages without warning to free up memory. Text messages may be deleted as soon as they arrive, before you have had time to read them.

    A battery pull recovers memory and will alleviate the problem temporarily. The solution is to remove the stuff you don't need (the sample video, wallpaper, themes, other languages, brickbreaker, etc.) from the device's memory. The following procedure, originally written by Forums Moderator Reed McLay will guide you:


    Also, if you have a Media Card, be sure to put pictures, videos, music, and ringtones on it, not in your device's memory. Keep in mind that Media Card memory is not device memory. You have to keep your device memory above 12 000 000 bytes, regardless of the capacity of your Media Card or how much free space it has. Finally, you can't at this time run programs from a Media Card. Programs have to be installed in and executed in device memory.
    01-26-09 12:31 PM