Another facet of the Blackberry experience
Part of the Blackberry experience is what I call the search for the Holy Grail of OS's for your particular device. Everyone wants an OS that is fast and meets all their needs. When the stock OS comes up short in one or more areas, a new (usually leaked) one appears to address those issues.
I wonder how the average consumer views this. I assume that most consumers don't read CB before selecting a phone, nor do they consider the OS as such. Downloading and installing a new OS takes a little time and effort. This might (in their minds) be more than they bargained for. I'm asking if this might not be a factor when the average person is considering a smartphone.