1. Independent-slimazz Nesi's Avatar
    I took out the battery while rebooting my blackberry 9810 and it wont come back on what can I do?
    10-04-13 08:58 PM
  2. eldricho's Avatar
    hi! Welcome to CrackBerry!
    Have you tried plugging it into a power outlet or a computer?

    Posted via CB10
    10-04-13 09:02 PM
  3. Independent-slimazz Nesi's Avatar
    thanks. and yes I did plug it in2 the power outlet put the screen just turned up white.
    but I haven't tried connecting it to my computer.
    10-04-13 09:06 PM
  4. Undbiter65's Avatar
    Try the connecting it to the computer then! *fingers crossed*

    Posted via CB 10 on my naked Z10
    10-05-13 12:03 AM
  5. GSM-S's Avatar
    http://supportforums.blackberry.com/...ed/td-p/706763

    ^ This might be helpful

    Posted via CB10 on my Z10.
    10-05-13 12:09 AM
  6. Independent-slimazz Nesi's Avatar
    ok I will *fingers crossed.*
    10-05-13 09:58 AM
  7. Independent-slimazz Nesi's Avatar
    I connected it to the computer and the screen just came on white and it stops there. nothing else comes up after that.
    10-05-13 04:05 PM
  8. Deanig_12's Avatar
    I connected it to the computer and the screen just came on white and it stops there. nothing else comes up after that.
    have you tried opening blackberry desktop when the phones connected?
    10-05-13 04:20 PM
  9. Independent-slimazz Nesi's Avatar
    im now trying this solution.
    10-05-13 04:22 PM
  10. Deanig_12's Avatar
    im now trying this solution.
    ok let me know what happens if you need help just pm and i will try and help you sort it
    10-05-13 05:33 PM
  11. Independent-slimazz Nesi's Avatar
    ok thnks its nw frozen with the blackberry icon on the face. it was loading then it just stopped.
    its been charging for 3 hrs now.
    10-05-13 05:48 PM
  12. Deanig_12's Avatar
    ok thnks its nw frozen with the blackberry icon on the face. it was loading then it just stopped.
    its been charging for 3 hrs now.
    right take the battery out then wait a sec then put it back in
    10-05-13 05:53 PM
  13. Double_J75's Avatar
    Might have to reload the OS with desktop manager if it won't come back.

    Posted via CB10
    10-05-13 08:09 PM
  14. Independent-slimazz Nesi's Avatar
    ive taken out the battery more than once when it comes on it goes blackberry then loads like 70% of the way and jus doesn't go any further.
    10-05-13 10:36 PM
  15. Nolanappraiser's Avatar
    One thing I like about rogers in Canada. Is I plug in phone, log on to online help, tell guy to fix it, go get a copy and he's done.

    Posted via CB10
    10-06-13 12:45 AM
  16. Deanig_12's Avatar
    ive taken out the battery more than once when it comes on it goes blackberry then loads like 70% of the way and jus doesn't go any further.
    have you tried reloading the os?
    10-06-13 04:58 AM
  17. Independent-slimazz Nesi's Avatar
    you mind telling me how to do that Red_Berry_21?
    10-06-13 01:01 PM
  18. Independent-slimazz Nesi's Avatar
    have you tried reloading the os?
    I don't no how to do that, could you tell me how to?
    10-06-13 01:02 PM
  19. remmo's Avatar
    I was helping a friend of mine with the same problem several weeks ago.
    The problem is a faulty motherboard. There's nothing you can do about it. The device is fried.
    Trust me, I was trying to bring it to life during 3 days, and nothing worked.
    And the case was exactly yours, stuck on 70% loading.

    Sorry about it.
    10-06-13 01:11 PM
  20. Anonymous2039's Avatar
    I was helping a friend of mine with the same problem several weeks ago.
    The problem is a faulty motherboard. There's nothing you can do about it. The device is fried.
    Trust me, I was trying to bring it to life during 3 days, and nothing worked.
    And the case was exactly yours, stuck on 70% loading.

    Sorry about it.
    Well, it doesn't hurt trying to reload the OS. It's not guaranteed that the OP is having the same problem your friend was.

    OP, you should be able to "Restore to factory conditions" in BlackBerry Desktop Manager. Plug in the phone and open BDM, then click Restore. This will reload the operating system. If you had any data on the phone then you won't be able to get it back.

    Posted via CB10
    Deanig_12 likes this.
    10-06-13 01:24 PM
  21. Independent-slimazz Nesi's Avatar
    Well, it doesn't hurt trying to reload the OS. It's not guaranteed that the OP is having the same problem your friend was.

    OP, you should be able to "Restore to factory conditions" in BlackBerry Desktop Manager. Plug in the phone and open BDM, then click Restore. This will reload the operating system. If you had any data on the phone then you won't be able to get it back.

    Posted via CB10
    its not allowing me to click restore. is there anything else I can do?
    10-06-13 02:28 PM
  22. Anonymous2039's Avatar
    its not allowing me to click restore. is there anything else I can do?
    I don't know. Soounds like it might be shot. Maybe you should upgrade to a BB10 phone. If you like the touchscreen I suggest the Z10. They're getting quite a bit cheaper now.

    Posted via CB10
    10-06-13 02:37 PM
  23. jpvj's Avatar
    You can try a "disaster recovery" (you will loose all data on the device):

    Download the latest OS for your device. BlackBerry - Desktop & Device Software Download Sites for BlackBerry users - US - choose your carrier and then device.

    Watch this guide (have not completely seen all of it, but it looked correct).
    Do as started in the guide.

    You cannot harm your device more that it is at the present, so go ahead!
    10-06-13 02:52 PM
  24. Independent-slimazz Nesi's Avatar
    You can try a "disaster recovery" (you will loose all data on the device):

    Download the latest OS for your device. BlackBerry - Desktop & Device Software Download Sites for BlackBerry users - US - choose your carrier and then device.

    Watch this guide (have not completely seen all of it, but it looked correct).
    Do as started in the guide.

    You cannot harm your device more that it is at the present, so go ahead!
    for a moment or rather couple minutes it worked bt then it said something happened and it just stopped.
    10-06-13 03:34 PM
  25. Independent-slimazz Nesi's Avatar
    Nothing seems to be working maybe its finished.
    10-06-13 03:36 PM

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