[usjc0001]

Just purchased a sprint 8330 curve. Messed around with it for a few days. Installed a 8 gb card. Then restored the phone back to 'factory settings'. Now I go to the setup wizard to setup my gmail email...it is asking me for my pin and esn. Once I enter those i get the message "An account already exists for this PIN."

How do I get my email setup?

Thanks in advance!

[12MaNy]

Try re-sending your service books.

[usjc0001]

I am a complete newbie. What does re-sending your service books mean? and how do i do that.
thanks for your help!

[amazinglygraceless]

https://bis.na.blackberry.com/html?brand=vzw&locale=en

Think of resending your service books as resetting the configuration
files for your phone.

[berry me with it]

Just purchased a sprint 8330 curve. Messed around with it for a few days. Installed a 8 gb card. Then restored the phone back to 'factory settings'. Now I go to the setup wizard to setup my gmail email...it is asking me for my pin and esn. Once I enter those i get the message "An account already exists for this PIN."

How do I get my email setup?

Thanks in advance!

Did you buy it from Sprint or an idividual? If not from Sprint, then you'll need to call them and ask them to release the PIN because the previous owner already had the BIS setup.

[greg24]

Did you buy it from Sprint or an idividual? If not from Sprint, then you'll need to call them and ask them to release the PIN because the previous owner already had the BIS setup.

i had to do this, this is your problem

[usjc0001]

i purchased brand new from a sprint store. USed it for about 3 days. I did a reset to 'factory condition' today. And now can not get my email setup again. Please help as I need my email asap. thanks

[boxsetz]

if youve tried resending your service books then call them and they can release your PIN like berry me with it said up top.

[berry me with it]

If it's new from sprint, the PIN should be clean. I bet they set up your BIS at the store and you didn't know. Now it won't let you set up a new one because you're already set up. Call Sprint and ask your username and a temp password then login in here to view any current accounts on your PIN.

[usjc0001]

I called sprint. They walked me right through. Might be the only good experience i have ever had with any company by calling them.
Thanks for the help everyone!

[berry me with it]

Sure thing! What was the issue?

[usjc0001]

They emailed me the service books and that took care of it.

[berry me with it]

Good deal, welcome to crackberry!

[boxsetz]

enjoy your addiction! Lol you might as well go ahead and name it ;]

[sarfrazfamily]

glad problem is solved and welcome to CB!!

[12MaNy]

Uuuhhh.......yeah, like I said in the first place "re-send your service books".