01-17-11 06:32 PM
37 12
tools
  1. Branta's Avatar
    The evidence is gathering steadily. It is starting to sound like a hardware problem, you just need to make it conclusive so T-Mo can't argue.

    There is no way to know the relative sensitivity to interference. However 802.11b (10 megabit) should be more tolerant than 802.11g (54 megabit). The adjacent networks at -80dBm should be well below your signal, so that only leaves non-wifi noise as a contender.

    The PING test is still worth doing, because it provides solid technical evidence and a good indication of timing. When you wake in the morning you have a file which shows how many failures, how long before they recovered without human influence, random or regular... There's a rule that says repeatable or regular is software, totally random is hardware.

    It would still be worth testing with another wifi if possible in a different location. That would eliminate local enviromental factors like interference, and/or a problem with the router not liking the BB handling of the network protocols.
    01-02-11 07:34 PM
  2. dangerousfen's Avatar
    Print out this thread and take it to TMO. What more proof do you want to show that it's hardware related.
    01-02-11 07:47 PM
  3. dr benway's Avatar
    ok-- so I went to set up the ping

    no sim in phone, mobile radio off, connected to wifi [and browser working]

    went into manage connections, shows SSID and network connected but

    local IP address is blank
    status IP address no longer valid
    no DNS, gateway info etc

    but I have an active wifi connection, that is 100% working.

    I turned wifi off/back on, still no IP

    deleted the profile. set up a new one, still no IP

    but I am connected to wifi again and browsing. [so I must have an IP]

    I do know the BB IP, from the router, so I ping that IP and it just times out

    I delete the BB IP from the router, turn the BB wifi off/on, get a new IP. still doesnt ping or show in BB manage connections. I set the [static] IP on the BB, still doesnt ping.

    I check the cmd ping with the thinkpad wireless IP and it works.

    curiouser and curiouser

    I'll put the SIM back in now and see if that makes a difference.

    SIM in, mobile radio off/UMA off, wifi connected and BIS[white wifi], able to browse and now shows IP address, DNS etc in manage connections.

    its the exact same IP as with no SIM, BUT the BB now pings!?

    but it drops connections with/without a SIM, so this is just another quirk/red herring!

    ok, I am now auto pinging the bb, but I cant set the txt file up. where does it write the txt file to?

    Thanks




    The evidence is gathering steadily. It is starting to sound like a hardware problem, you just need to make it conclusive so T-Mo can't argue.

    There is no way to know the relative sensitivity to interference. However 802.11b (10 megabit) should be more tolerant than 802.11g (54 megabit). The adjacent networks at -80dBm should be well below your signal, so that only leaves non-wifi noise as a contender.

    The PING test is still worth doing, because it provides solid technical evidence and a good indication of timing. When you wake in the morning you have a file which shows how many failures, how long before they recovered without human influence, random or regular... There's a rule that says repeatable or regular is software, totally random is hardware.

    It would still be worth testing with another wifi if possible in a different location. That would eliminate local enviromental factors like interference, and/or a problem with the router not liking the BB handling of the network protocols.
    01-02-11 09:02 PM
  4. jytvyj's Avatar
    @ML "PS: I thought we forgot about the past" - WRONG.

    @OP it seems as if you have a physical problem with your device. Bring it in to a tmo shop and have them look at it? If you've tried all the above that you've mentioned, tmo shouldn't be too picky about replacing your device
    01-02-11 10:06 PM
  5. dr benway's Avatar
    here below is the BB [filtered] log from around the time of a wifi disconnect. hope this sheds some light on things. [I also removed my pin]

    thanks

    #BlackBerry Event Log (cpt)
    #HwID: 0x4001507
    #DPIN:
    #PVer: 5.1.0.146
    #AVer: 5.0.0.714
    a System - JVM:INFOp=***,a='5.0.0.714',o='5.1.0.146',h=400150 7 - 1/3 10:12:41
    i net.rim.rcp - 0 - 1/3 10:12:35
    i net.rim.rcp - Cnnb -6242 - 1/3 10:12:35
    E net.rim.rcp - CNor - 1/3 10:12:35
    E net.rim.rcp - INcn - 1/3 10:12:35
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:35
    E net.rim.tcp - DNSx -100 - 1/3 10:12:35
    W net.rim.dns - TXst - 1/3 10:12:35
    W net.rim.dns - TXst - 1/3 10:12:35
    i net.rim.dns - DnsT 1 - 1/3 10:12:35
    a UI - GS-D 99bacce7 - 1/3 10:12:35
    i net.rim.wlan.link - Wait-wait - 1/3 10:12:32
    i net.rim.wlan.link - Actn-none - 1/3 10:12:32
    i net.rim.wlan.link - Evnt-found - 1/3 10:12:32
    a net.rim.wlan.scan - ScnC - 1/3 10:12:29
    i net.rim.wlan.scan - Usac - 1/3 10:12:29
    i net.rim.wlan.link - Wait-wait - 1/3 10:12:29
    i net.rim.wlan.link - Actn-none - 1/3 10:12:29
    i net.rim.wlan.link - Evnt-user - 1/3 10:12:29
    a UI - GS+Q2 99bacce7net.rim.device.cldc.impl.wlan.LoginDialog - 1/3 10:12:27
    i net.rim.wlan.link - Wait-wait - 1/3 10:12:27
    i net.rim.wlan.link - Actn-start - 1/3 10:12:27
    i net.rim.wlan.link - Evnt-timeout - 1/3 10:12:27
    i net.rim.wlan.link - Wait-backoff - 1/3 10:12:25
    W net.rim.wlan.link - FaCv - 1/3 10:12:25
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:25
    W net.rim.wlan.link - Tunn - 1/3 10:12:25
    a net.rim.udp - clos - 1/3 10:12:25
    W net.rim.wlan.cm - CMEO -6 - 1/3 10:12:25
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:25
    i net.rim.vpn - Wait-logged out - 1/3 10:12:25
    W net.rim.wlan.cm - CMPD - 1/3 10:12:25
    a net.rim.udp - disc -4 - 1/3 10:12:25
    W net.rim.vpn - VPNd - 1/3 10:12:25
    a net.rim.wlan.link - NkDn - 1/3 10:12:25
    a net.rim.tunnel - ECls 1 - 1/3 10:12:25
    W net.rim.vpn - VPvl - 1/3 10:12:25
    a net.rim.tunnel - EIna 1 - 1/3 10:12:25
    i net.rim.vpn - Actn-stop - 1/3 10:12:25
    i net.rim.wlan.link - Actn-disconnected - 1/3 10:12:25
    W net.rim.srp.prime - DaUv - 1/3 10:12:25
    i net.rim.vpn - Evnt-log-out - 1/3 10:12:25
    i net.rim.wlan.link - Evnt-disconnected - 1/3 10:12:25
    i net.rim.networkapi - Twsc - 1/3 10:12:25
    i net.rim.srp.prime - Wlan - 1/3 10:12:25
    W net.rim.vpn - VPld - 1/3 10:12:25
    W net.rim.vpn - VPnp - 1/3 10:12:25
    W net.rim.vpn - VPll - 1/3 10:12:25
    a net.rim.wlan.link - NKDn - 1/3 10:12:25
    i net.rim.dns - TXst - 1/3 10:12:25
    a net.rim.dns - DnsQ 1 - 1/3 10:12:25
    a net.rim.udp - open - 1/3 10:12:25
    a net.rim.tunnel - STac-MagicRudyAPN.rim - 1/3 10:12:25
    a net.rim.tunnel - Open-MagicRudyAPN.rim - 1/3 10:12:25
    a net.rim.tcp - open - 1/3 10:12:25
    a net.rim.rcp - INcn - 1/3 10:12:25
    a net.rim.rcp - CNcn - 1/3 10:12:25
    i net.rim.networkapi - Tsrc - 1/3 10:12:25
    i net.rim.rcp - CNsr - 1/3 10:12:25
    a net.rim.rcp - CNdc - 1/3 10:12:25
    W net.rim.rcp - RXsr - 1/3 10:12:25
    W net.rim.rcp - RXer - 1/3 10:12:25
    a net.rim.tcp - clos - 1/3 10:12:25
    E net.rim.rcp - CNcl - 1/3 10:12:25
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:25
    a net.rim.tcp - disc -7 - 1/3 10:12:25
    W net.rim.gan - RegE 2 - 1/3 10:12:21
    W net.rim.gan - RegE 2 - 1/3 10:12:21
    i net.rim.networkapi - Tsrc - 1/3 10:12:17
    a net.rim.hrtRT - ENpc 0xFFFFFFFFFFFFFFFF - 1/3 10:12:17
    a net.rim.gcmp - GCCn - 1/3 10:12:16
    i net.rim.gan - Rtry - 1/3 10:12:16
    a CC - LineChanged,1 - 1/3 10:12:16
    i net.rim.rcp - TXss - 1/3 10:11:53
    a net.rim.rcp - TPpg - 1/3 10:11:53
    a System - VM:ICSFv=3,w=131044 - 1/3 10:09:00
    a net.rim.rcp - TPpi - 1/3 10:06:53
    a net.rim.rcp - RXst - 1/3 10:06:53
    i net.rim.rcp - RXsr - 1/3 10:06:53
    i net.rim.rcp - TXss - 1/3 10:06:53
    a net.rim.rcp - TPpg - 1/3 10:06:53
    W net.rim.gcmp - GSnt - 1/3 10:05:25
    a net.rim.rcp - TPpi - 1/3 10:01:53
    a net.rim.rcp - RXst - 1/3 10:01:53
    i net.rim.rcp - RXsr - 1/3 10:01:53
    i net.rim.rcp - TXss - 1/3 10:01:52
    a net.rim.rcp - TPpg - 1/3 10:01:52
    a System - VM:ICSFv=3,w=131044 - 1/3 10:00:00
    a net.rim.rcp - TPpi - 1/3 09:56:52
    a net.rim.rcp - RXst - 1/3 09:56:52
    i net.rim.rcp - RXsr - 1/3 09:56:52
    i net.rim.rcp - TXss - 1/3 09:56:52
    a net.rim.rcp - TPpg - 1/3 09:56:52
    a net.rim.rcp - TPpi - 1/3 09:51:52
    a net.rim.rcp - RXst - 1/3 09:51:52
    i net.rim.rcp - RXsr - 1/3 09:51:52
    i net.rim.rcp - TXss - 1/3 09:51:52
    a net.rim.rcp - TPpg - 1/3 09:51:52
    01-03-11 10:24 AM
  6. Rootbrian's Avatar
    You still haven't run the ping test

    here below is the BB [filtered] log from around the time of a wifi disconnect. hope this sheds some light on things. [I also removed my pin]

    thanks

    #BlackBerry Event Log (cpt)
    #HwID: 0x4001507
    #DPIN:
    #PVer: 5.1.0.146
    #AVer: 5.0.0.714
    a System - JVM:INFOp=***,a='5.0.0.714',o='5.1.0.146',h=400150 7 - 1/3 10:12:41
    i net.rim.rcp - 0 - 1/3 10:12:35
    i net.rim.rcp - Cnnb -6242 - 1/3 10:12:35
    E net.rim.rcp - CNor - 1/3 10:12:35
    E net.rim.rcp - INcn - 1/3 10:12:35
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:35
    E net.rim.tcp - DNSx -100 - 1/3 10:12:35
    W net.rim.dns - TXst - 1/3 10:12:35
    W net.rim.dns - TXst - 1/3 10:12:35
    i net.rim.dns - DnsT 1 - 1/3 10:12:35
    a UI - GS-D 99bacce7 - 1/3 10:12:35
    i net.rim.wlan.link - Wait-wait - 1/3 10:12:32
    i net.rim.wlan.link - Actn-none - 1/3 10:12:32
    i net.rim.wlan.link - Evnt-found - 1/3 10:12:32
    a net.rim.wlan.scan - ScnC - 1/3 10:12:29
    i net.rim.wlan.scan - Usac - 1/3 10:12:29
    i net.rim.wlan.link - Wait-wait - 1/3 10:12:29
    i net.rim.wlan.link - Actn-none - 1/3 10:12:29
    i net.rim.wlan.link - Evnt-user - 1/3 10:12:29
    a UI - GS+Q2 99bacce7net.rim.device.cldc.impl.wlan.LoginDialog - 1/3 10:12:27
    i net.rim.wlan.link - Wait-wait - 1/3 10:12:27
    i net.rim.wlan.link - Actn-start - 1/3 10:12:27
    i net.rim.wlan.link - Evnt-timeout - 1/3 10:12:27
    i net.rim.wlan.link - Wait-backoff - 1/3 10:12:25
    W net.rim.wlan.link - FaCv - 1/3 10:12:25
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:25
    W net.rim.wlan.link - Tunn - 1/3 10:12:25
    a net.rim.udp - clos - 1/3 10:12:25
    W net.rim.wlan.cm - CMEO -6 - 1/3 10:12:25
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:25
    i net.rim.vpn - Wait-logged out - 1/3 10:12:25
    W net.rim.wlan.cm - CMPD - 1/3 10:12:25
    a net.rim.udp - disc -4 - 1/3 10:12:25
    W net.rim.vpn - VPNd - 1/3 10:12:25
    a net.rim.wlan.link - NkDn - 1/3 10:12:25
    a net.rim.tunnel - ECls 1 - 1/3 10:12:25
    W net.rim.vpn - VPvl - 1/3 10:12:25
    a net.rim.tunnel - EIna 1 - 1/3 10:12:25
    i net.rim.vpn - Actn-stop - 1/3 10:12:25
    i net.rim.wlan.link - Actn-disconnected - 1/3 10:12:25
    W net.rim.srp.prime - DaUv - 1/3 10:12:25
    i net.rim.vpn - Evnt-log-out - 1/3 10:12:25
    i net.rim.wlan.link - Evnt-disconnected - 1/3 10:12:25
    i net.rim.networkapi - Twsc - 1/3 10:12:25
    i net.rim.srp.prime - Wlan - 1/3 10:12:25
    W net.rim.vpn - VPld - 1/3 10:12:25
    W net.rim.vpn - VPnp - 1/3 10:12:25
    W net.rim.vpn - VPll - 1/3 10:12:25
    a net.rim.wlan.link - NKDn - 1/3 10:12:25
    i net.rim.dns - TXst - 1/3 10:12:25
    a net.rim.dns - DnsQ 1 - 1/3 10:12:25
    a net.rim.udp - open - 1/3 10:12:25
    a net.rim.tunnel - STac-MagicRudyAPN.rim - 1/3 10:12:25
    a net.rim.tunnel - Open-MagicRudyAPN.rim - 1/3 10:12:25
    a net.rim.tcp - open - 1/3 10:12:25
    a net.rim.rcp - INcn - 1/3 10:12:25
    a net.rim.rcp - CNcn - 1/3 10:12:25
    i net.rim.networkapi - Tsrc - 1/3 10:12:25
    i net.rim.rcp - CNsr - 1/3 10:12:25
    a net.rim.rcp - CNdc - 1/3 10:12:25
    W net.rim.rcp - RXsr - 1/3 10:12:25
    W net.rim.rcp - RXer - 1/3 10:12:25
    a net.rim.tcp - clos - 1/3 10:12:25
    E net.rim.rcp - CNcl - 1/3 10:12:25
    a net.rim.tunnel - Clos-MagicRudyAPN.rim - 1/3 10:12:25
    a net.rim.tcp - disc -7 - 1/3 10:12:25
    W net.rim.gan - RegE 2 - 1/3 10:12:21
    W net.rim.gan - RegE 2 - 1/3 10:12:21
    i net.rim.networkapi - Tsrc - 1/3 10:12:17
    a net.rim.hrtRT - ENpc 0xFFFFFFFFFFFFFFFF - 1/3 10:12:17
    a net.rim.gcmp - GCCn - 1/3 10:12:16
    i net.rim.gan - Rtry - 1/3 10:12:16
    a CC - LineChanged,1 - 1/3 10:12:16
    i net.rim.rcp - TXss - 1/3 10:11:53
    a net.rim.rcp - TPpg - 1/3 10:11:53
    a System - VM:ICSFv=3,w=131044 - 1/3 10:09:00
    a net.rim.rcp - TPpi - 1/3 10:06:53
    a net.rim.rcp - RXst - 1/3 10:06:53
    i net.rim.rcp - RXsr - 1/3 10:06:53
    i net.rim.rcp - TXss - 1/3 10:06:53
    a net.rim.rcp - TPpg - 1/3 10:06:53
    W net.rim.gcmp - GSnt - 1/3 10:05:25
    a net.rim.rcp - TPpi - 1/3 10:01:53
    a net.rim.rcp - RXst - 1/3 10:01:53
    i net.rim.rcp - RXsr - 1/3 10:01:53
    i net.rim.rcp - TXss - 1/3 10:01:52
    a net.rim.rcp - TPpg - 1/3 10:01:52
    a System - VM:ICSFv=3,w=131044 - 1/3 10:00:00
    a net.rim.rcp - TPpi - 1/3 09:56:52
    a net.rim.rcp - RXst - 1/3 09:56:52
    i net.rim.rcp - RXsr - 1/3 09:56:52
    i net.rim.rcp - TXss - 1/3 09:56:52
    a net.rim.rcp - TPpg - 1/3 09:56:52
    a net.rim.rcp - TPpi - 1/3 09:51:52
    a net.rim.rcp - RXst - 1/3 09:51:52
    i net.rim.rcp - RXsr - 1/3 09:51:52
    i net.rim.rcp - TXss - 1/3 09:51:52
    a net.rim.rcp - TPpg - 1/3 09:51:52
    Posted from my CrackBerry at wapforums.crackberry.com
    01-03-11 10:26 AM
  7. dr benway's Avatar
    yes I have. Please look a few posts back.

    also, can you please answer my question to you about how a TMo store can test for a Wifi hardware fault?

    thanks

    You still haven't run the ping test



    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by dr benway; 01-03-11 at 10:31 AM.
    01-03-11 10:29 AM
  8. Rootbrian's Avatar
    yes I have. Please look a few posts back.

    also, can you please answer my question to you about how a TMo store can test for a Wifi hardware fault?

    thanks
    But you didn't copy and paste the output from the command prompt to the thread as a reply. It's not hard to do so.

    You also

    Don't

    Need

    To

    Use

    So

    Many

    Lines

    No offense, just makes it hard to follow as this darn os6 webkit browser zooms out very far when huge amounts of text are present. It also takes a long time to scroll in order to read it all. Don't take it personal.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-03-11 10:40 AM
  9. Rootbrian's Avatar
    Good day

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by Rootbrian; 01-03-11 at 11:00 AM.
    01-03-11 10:50 AM
  10. joeypasta's Avatar
    I have os .979 with 2wire router. I am having the same exact problem. Just started. I upgraded from .680 to .979 and wifi worked better. Now it just doesn't work hardly at all.
    01-03-11 11:16 PM
  11. Rootbrian's Avatar
    I have os .979 with 2wire router. I am having the same exact problem. Just started. I upgraded from .680 to .979 and wifi worked better. Now it just doesn't work hardly at all.
    Have you tried downgrading back to see if it would work again like before?

    Posted from my CrackBerry at wapforums.crackberry.com
    01-03-11 11:26 PM
  12. ljfong's Avatar
    I used to have a lot of wifi problems between my 9700 and 2wire router/dsl. Turned out that 2wire was overheated because I put the unit directly on the carpet, and the overheating messed up the router's wifi functionality. Now I put the 2wire on top of a cardbox and I no longer have 9700 wifi issue after a hard reset.
    01-17-11 06:32 PM
37 12
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