1. zoub91's Avatar
    hey guys need some help.

    i am trying to make a bbm video call with a friend. the problem is that we both cannot see the green video icon on our screen
    My friend was on update 10.1. I made him update his phone to 10.2.1 still the same issue. Even after restart.
    I have some contact that have bb10 and i can see their green icon.

    However, sometimes when i open the chat screen, the green icon appear and disappear suddenly.

    He has both a Z10 and Q5. same problem with both phone.
    i have a Z10 stl-100

    Has anyone experience this or know a solution to this.
    02-04-14 11:16 AM
  2. chevpower394's Avatar
    Stupid question, but are you both either on wifi or have use mobile network enabled?

    Posted Via CB10 - Q10SQN100-1/
    zoub91 likes this.
    02-04-14 11:29 AM
  3. thatplaybookguy's Avatar
    Check BBworld and goto the my apps section and hit the update to see if maybe you just need to update bbm.
    zoub91 likes this.
    02-04-14 11:36 AM
  4. zoub91's Avatar
    Thanks for the suggestion.
    We are both on wifi.
    Nothing work .
    My friend call his carrier to ask for help,


    Can you imagine that.
    He lives in the UAE, I think there must be some kind of restrictions there.

    Posted via CB10
    02-05-14 09:01 AM
  5. Pawel62's Avatar
    Same problem here
    zoub91 and tgtallinn like this.
    02-05-14 09:56 AM
  6. chevpower394's Avatar
    I found before that it didn't work (even on wifi) if I had the phone dumbed down to 3g, but I think that works now on 10.2

    Posted Via CB10 - Q10SQN100-1/
    02-05-14 09:07 PM
  7. iamnadroj's Avatar
    Are you in UAE? I think its blocked here.

    Posted via CB10
    02-14-14 09:39 AM
  8. irweezyy's Avatar
    Updates to latest software, install latest bbm, restart phones and you should be good to go, if that doesn't work then I dunno lol

    Posted via CB10
    02-14-14 09:53 AM
  9. zoub91's Avatar
    Ya, I just find out that it is block.
    Don't understand why tough
    Other like Skype does work

    Posted via CB10
    02-14-14 02:07 PM

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