1. OPRAHSBS's Avatar
    I have been used all the steps from KB35294-When attempting to open or set up BBM for Android and iPhone an error is displayed .

    As for now, i tried all the methods including, changing my email address and reverify my email.

    But still i can't access my BBID.

    everytime i try to use my id, the bbm prompt me "temporary server error". Tried 3 phones, with 2 different networks!

    But if i make a new account, it allow me to go through, so i assume that the problem is on the BBID itself.

    I need all the data/contact inside my BBID

    Any suggestion?

    I talked to BBM support, but they have no clue bout this. been 1 week.
    02-28-14 09:02 PM
  2. BigBadWulf's Avatar
    When is the last time you talked to BlackBerry support?
    02-28-14 11:16 PM
  3. OPRAHSBS's Avatar
    I think last week. monday morning.
    When is the last time you talked to BlackBerry support?
    02-28-14 11:52 PM
  4. BigBadWulf's Avatar
    If you don't keep in contact, they'll consider the case resolved.
    03-01-14 12:09 AM
  5. OPRAHSBS's Avatar
    "Hello xxx,

    Thank you for contacting the BBM™ Customer Support team.

    We are currently investigating your issue and will contact you as soon as we have a solution or more information to provide.

    If you are no longer experiencing an issue, please let us know and we will close your ticket. Please include your ticket number, INC00002XXX8966, in the subject line for reference.

    Thank you for choosing BBM."

    That was the mssg from BBM, the only thing that i can do is waiting.

    Anybody have this problem?

    If you don't keep in contact, they'll consider the case resolved.
    03-01-14 01:07 AM
  6. BigBadWulf's Avatar
    I'd keep writing, asking for updates.
    03-01-14 10:01 AM
  7. jbeachy's Avatar
    I'd keep writing, asking for updates.
    BigBadWolf - I have my app set to a black background and your blue font is impossible to read.

    Sent from my XT1080 using CB Forums mobile app
    03-02-14 07:08 PM

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