1. jope28's Avatar
    After updating to the latest OS and "restoring" BBM purchases, all my previously purchased packs are back... except for my most used pack: Duck Dynasty.

    I've tried the "restore" button in BBM multiple times and all my other purchased packs restore fine, except for the one I actually use.

    Anyone else experiencing this or have any idea what's going on?

    Attachment 342408

    [Hopefully NOT edited by admin to be fair lol. ] Frosty White Q10/10.3.1.2582 CB10
    03-19-15 09:35 AM
  2. MADBRADNYC's Avatar
    For any app, service, or sticker set purchased in BBW, there should have been a purchase receipt emailed to you at the email address you have associated with your BBID. Just go to a PC (easier to filter), retrieve the proof-of-purchase email. On that same email there is a link to contact app support services. I'm sure you can have all issues resolved after presenting your order number.

    http://us.blackberry.com/support/apps-and-software.html




    Posted via CB10
    jope28 likes this.
    03-19-15 10:49 AM
  3. kbz1960's Avatar
    Was that pack removed from bbworld?
    03-19-15 10:51 AM
  4. jope28's Avatar
    For any app, service, or sticker set purchased in BBW, there should have been a purchase receipt emailed to you at the email address you have associated with your BBID. Just go to a PC (easier to filter), retrieve the proof-of-purchase email. On that same email there is a link to contact app support services. I'm sure you can have all issues resolved after presenting your order number.

    http://us.blackberry.com/support/apps-and-software.html




    Posted via CB10
    Thanks. Will try that.

    [Hopefully NOT edited by admin to be fair lol. ] Frosty White Q10/10.3.1.2582 CB10
    03-19-15 11:00 AM
  5. jope28's Avatar
    Was that pack removed from bbworld?
    No, but that shouldn't be an issue. Many of my stickers are no longer available in the store, but were still restored (Garfield, WWE, South Park, etc.).



    [Hopefully NOT edited by admin to be fair lol. ] Frosty White Q10/10.3.1.2582 CB10
    kbz1960 likes this.
    03-19-15 11:25 AM
  6. asianzone's Avatar
    I have the same issue. I switched my BBM from one phone to the another and stickers disappeared? Any clues?

    Posted via CB10
    03-20-15 12:19 AM

Similar Threads

  1. How can I get my Facebook app working?
    By peter911sc in forum PlayBook Apps & Games
    Replies: 10
    Last Post: 07-21-15, 09:59 PM
  2. How can I get my email working on my used BB Bold 9900?
    By Justyna Okrucinska in forum BlackBerry Bold 9930/9900
    Replies: 4
    Last Post: 03-22-15, 08:23 PM
  3. Purchase Problems from App Store
    By bwatsonlegalllc in forum BlackBerry Classic
    Replies: 3
    Last Post: 03-19-15, 11:39 AM
  4. Replies: 1
    Last Post: 03-19-15, 09:16 AM
  5. Google Albums not displayed in Browser correctly
    By rhitdoph in forum Ask a Question
    Replies: 3
    Last Post: 03-19-15, 06:53 AM
LINK TO POST COPIED TO CLIPBOARD