1. mohawk apple's Avatar
    I bought a bunch of sticker packs and can't find any of them, I switch phones now and then and hit restore but they never show up?
    11-19-14 06:53 PM
  2. jaydee5799's Avatar
    Have you logged onto the other phone that you switched to with your BBID?
    Hitting restore should show them if you are using the same BBID.
    11-19-14 06:55 PM
  3. Daniel B Lackberry's Avatar
    Restore can sometimes take a long time. My last Sticker restore have take 2 hours!

    Posted via CB10
    11-19-14 07:00 PM
  4. mohawk apple's Avatar
    Have you logged onto the other phone that you switched to with your BBID?
    Hitting restore should show them if you are using the same BBID.
    I have been switching back and forth for a few months and they allways show back up on the phone i switched to hitting restore, but now they have stopped restoring to the phone I'm using at this time, And I'm using the same bb id on both phones!
    11-20-14 05:45 AM
  5. MADBRADNYC's Avatar
    I can't search for you at the moment to provide a link, but I believe BBAW has implemented a limited number of times that devices can be switched along with your BBID. Since sticker purchases are associated with those things, maybe it could be possibly related?

    From what I am remembering is that it can easily be fixed by contacting BlackBerry support. Not the telephone type, but a simple email to reset. I can be corrected if I'm wrong...



    Posted via CB10
    11-20-14 10:10 AM
  6. mdu2976's Avatar
    I'm also experiencing the same problem. Moved from S4 to Passport and lost all my stickers. What's worse is that I can't even repurchase them since they don't appear in the BBM shop as well.
    11-27-14 01:05 AM

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