1. wasalph's Avatar
    My BBM gets "reset" today when i open the app

    My BBM Gets Weird today-img_20140217_132208.png

    Although all my contacts, groups and channel subscriptions get resync back... all chat history are gone!

    How to restore chat history? I have many important chat i need to recover.

    Z10 10.2.1.1925
    02-17-14 12:49 AM
  2. OniBerry's Avatar
    Unless you had turned on Save Chat History, then I do not believe there is a way to retrieve those BBM messages.
    02-17-14 01:57 AM
  3. wasalph's Avatar
    Yup save chat history was enabled. Before this weird phenomenon i can delete a chat, and when i reenter into the chat, the history reappear.

    Now none of the old history exist. What a secured phone BB is!

    Z10 10.2.1.1925
    02-17-14 05:24 AM
  4. masque2's Avatar
    Same thing happened to me on multiple occasions, most recently today!

    I find it annoying as hell, and so far BlackBerry support was not able to helping me.

    Also, I have the sneaking suspicion that after every "crash" BBM data remains orphaned on my device, which contributes to my inexplicably huge "other data" contingent (which can't be deleted short of a wipe).
    02-23-14 08:51 PM

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