1. MLDodier's Avatar
    I'm not an enterprise customer. I lost the ability to video-chat with another Z10 user.

    I got a Z10 STL 100-3 release 10.2.1.3062, with Rogers as a cellular providers, Wi-Fi with Bell Fibe.

    With 6 contact only 2 are BlackBerry 10 owner, the 4 other ones are IPhone Android and windows users

    I can video chat with only one BlackBerry Q10 owner. With the other Z10 owner I see only BBM Meeting sticker.

    Is there any possibility BBM will offer FREE Video-chat to all operating system or should I concentrate on Skype?

    MLDodier Using BlackBerry PlayBook 2.1.0.1917 and white Z 10 STL 100-3 with 10.2.1.3062
    01-20-15 10:13 AM
  2. jaydee5799's Avatar
    BBM video was supposed to be coming for the other platforms but I have no idea on the timeline.
    01-20-15 12:24 PM
  3. Bhushan Chinchwadkar's Avatar
    After the recent update I am also not able to do video chat on BBM...

    Posted via CB10
    01-20-15 07:37 PM
  4. MLDodier's Avatar
    I convince 4 contacts to download BBM, no video.... unfortunately

    It seems I'll have to use Skype!

    MLDodier Using BlackBerry PlayBook 2.1.0.1917 and white Z 10 STL 100-3 with 10.2.1.3062
    Last edited by MLDodier; 01-21-15 at 04:51 PM.
    01-21-15 07:58 AM
  5. Rodney Wilder's Avatar
    I just went through my list of BBM contacts and every single bb10 user gives me option for video chat, about 2 dozen.
    Maybe yours have bbm calls over mobile network disabled or haven't updated their BBM past the versions from fall 2014 where it was disabled for?

    Posted via CB, secret level Z30
    01-24-15 06:02 PM
  6. MLDodier's Avatar
    The 2 Z10 have the latest BBM version and we're unable to video-chat on both ways (wi-fi or radio) ...

    I installed Skype and we're able to video-chat on both (Wi-Fi or radio). It works on android and BlackBerry.

    So ciao BBM !

    MLDodier Using BlackBerry PlayBook 2.1.0.1917 and white Z 10 STL 100-3 with 10.2.1.3062
    01-24-15 09:08 PM
  7. Observer2's Avatar
    If you have BBM voice/video call issue and If you have installed Max Mobile Security, uninstall and resolve this issue! Perform deep reboot after uninstalling MMS.


    PassportSQW100-1/10.3.1.2480
    03-07-15 03:57 PM
  8. MLDodier's Avatar
    We didn't install max mobile security and still unable to video-chat

    Posted via CB10
    03-10-15 05:29 AM
  9. Observer2's Avatar
    Perhaps try disabling all background apps to see if any are influencing this behavior. If it resolves the issue, enable one at a time until the offender is identified. Good luck.

    PassportSQW100-1/10.3.1.2480
    03-10-15 05:43 AM
  10. MLDodier's Avatar
    I won't re-install all software. I got pro version and don't want to pay back those one.
    I re-install BBM, and will try back once to video-chat tonight.

    Posted via CB10
    03-10-15 11:07 AM
  11. MADBRADNYC's Avatar
    I won't re-install all software. I got pro version and don't want to pay back those one.
    I re-install BBM, and will try back once to video-chat tonight.

    Posted via CB10
    That's not what was suggested, but... ok...

    I think it was stated to disable the permissions for apps that run in the background to see if any one of them can be the culprit by process of elimination. Not to reinstall all of your apps. And even if you did, you would not lose the ability to re-download apps that you have paid for already. Just sign in using your BBID and check available apps.

    You can't uninstall/reinstall BBM. You can upgrade via BBW or BZ if you have an older version installed. However, it's also possible to overwrite the application files using a tool like Sachesi or similar.

    Good luck!

    Posted via CB10
    03-10-15 12:03 PM
  12. MLDodier's Avatar
    After I re install Bbm on the Z10. I notice that I got two different chat with the other Z10 owner.
    Both Z10 users are also PlayBook users, and somehow there is two chat open for each other, one from the PlayBook and one from the Z10. Overall if I use my Z10 I can video-chat with the Z10 pin number but not the PlayBook pin number. But from my PlayBook tablet I can video-chat wit the z10 and the PlayBook. Curious!

    Posted via CB10
    03-11-15 02:53 AM
  13. Dave Bourque's Avatar
    I guarantee you that BlackBerry 10 to BlackBerry 10 video chat is flawless. if you are video chatting with the PlayBook that is no longer supported you'll have mixed results for sure.

    Posted via CB10
    03-11-15 03:00 AM
  14. Dave Bourque's Avatar
    And Skype is the alternative but definitely not worth the battery drain.

    Posted via CB10
    03-11-15 03:01 AM
  15. MLDodier's Avatar
    Skype does drain resources, a fact. But it drain resources allowing you to chat across all operating system, which BBM don't offer.

    Posted via CB10
    03-11-15 04:12 PM
  16. Dave Bourque's Avatar
    Skype does drain resources, a fact. But it drain resources allowing you to chat across all operating system, which BBM don't offer.

    Posted via CB10
    Voice chat and texting is crossplatform. The clarity in sound for voice chat is amazing. I don't think Skype gets that kind of sound quality. The only video chatting they offer for crossplatform is with bbm meetings currently. Hope they bring 1to1 video to consumers soon.

    Posted via CB10
    03-11-15 04:23 PM
  17. Prem WatsApp's Avatar
    Voice chat and texting is crossplatform. The clarity in sound for voice chat is amazing. I don't think Skype gets that kind of sound quality. The only video chatting they offer for crossplatform is with bbm meetings currently. Hope they bring 1to1 video to consumers soon.

    Posted via CB10
    Looks like there won't be a solution anytime soon... :-(

      Passposted while waiting for the Zzzzzlider....  
    03-12-15 03:28 AM
  18. swash99's Avatar
    Wait I'm not following. I have a few BBM contacts on varies devices and os and I see the chat option with all of them, BlackBerry and android definitely and I think one is ios. I see an icon with all and iv at least used it with one android contact.

    Posted via CB10
    03-12-15 03:36 AM
  19. Dave Bourque's Avatar
    Wait I'm not following. I have a few BBM contacts on varies devices and os and I see the chat option with all of them, BlackBerry and android definitely and I think one is ios. I see an icon with all and iv at least used it with one android contact.

    Posted via CB10
    Voice chat is crossplatform yea. But not video.

    Posted via CB10
    03-12-15 11:42 AM
  20. swash99's Avatar
    Voice chat is crossplatform yea. But not video.

    Posted via CB10
    Ah yes sorry. I'm not sure how I missed that bit.

    Posted via CB10
    03-12-15 12:00 PM

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