1. Matt J's Avatar
    I just noticed that the latest BBM Enterprise update causes BBM messages to not show up, or for read messages to still show unread in the Hub. I'm using BBM Enterprise and Hub+Inbox on my Samsung Galaxy Note 10+

    Anyone else notice this behaviour?
    bbsmartphoneuser likes this.
    10-01-20 10:10 AM
  2. Dunt Dunt Dunt's Avatar
    Yes a few have post that problem....

    Might try uninstalling and reinstalling BBMe. Or may have to wait for a fix, I'd report it to the support email.
    10-01-20 03:00 PM
  3. howarmat's Avatar
    10-01-20 03:02 PM
  4. Matt J's Avatar
    Yes a few have post that problem....

    Might try uninstalling and reinstalling BBMe. Or may have to wait for a fix, I'd report it to the support email.
    Yeah, already reported it. If I re-install, will I lose my chats?
    10-01-20 03:57 PM
  5. conite's Avatar
    Yeah, already reported it. If I re-install, will I lose my chats?
    What chats?
    10-01-20 04:23 PM
  6. Matt J's Avatar
    What chats?
    LOL. I have a few.
    10-01-20 04:24 PM
  7. Chuck Finley69's Avatar
    LOL. I have a few.
    With yourself to different IDs on different BB hardware doesn't count Matt but I understand the withdrawal process....

    ;-D

    No idea on a serious answer, but I posted just to let you know, I find your avatar hilarious
    10-01-20 05:16 PM
  8. Ben xfg's Avatar
    I just noticed that the latest BBM Enterprise update causes BBM messages to not show up, or for read messages to still show unread in the Hub. I'm using BBM Enterprise and Hub+Inbox on my Samsung Galaxy Note 10+

    Anyone else notice this behaviour?
    I noticed that they wouldn't get marked as read if I open them within BBMe, but haven't had any not show up.
    I've also noticed this behavior with Telegram messages and WhatsApp picture messages, so if might be sort of an Inbox thing.
    10-01-20 10:37 PM
  9. Matt J's Avatar
    I noticed that they wouldn't get marked as read if I open them within BBMe, but haven't had any not show up.
    I've also noticed this behavior with Telegram messages and WhatsApp picture messages, so if might be sort of an Inbox thing.
    I think it's a BBM app issue since it happened the moment I updated BBM. The two are now not talking together right.

    Maybe a Hub update will help. But I find it funny that two BlackBerry apps are having the issue whereas the other apps work fine in Hub.
    10-02-20 01:27 AM
  10. BBestNL's Avatar
    UPDATE: STILL NOT FIXED

    Just installed BBMe update (Oct 21st – v 1.12.1.12)

    Problem still the same, BBMe itself works just fine as well as the BB Hub.
    However the combination of BBMe and BB Hub is the problem. Read messages are still shown unread in the BB Hub. In the BB Hub the first received BBMe message is shown as unread, also when I open and read the message. All 2nd, 3rd, etc BBMe messages are not shown in the BB Hub since the 1st message still shows as unread.

    This is the 3rd BBMe update with this problem.
    3 version ago there were no problems. In the mean time we received an BB Hub update as well, however it started 3 or 4 weeks ago with an updated BBMe app.

    So the problem is still here!
    On my Android phone (OP7Tpro) and on my wife’s phone, BlackBerry Motion.

    BlackBerry please fix this app bug, we pay for BBMe.

    To all, if you have this problem as well, post a replay, this will give BlackBerry an overview how many are affected by this bug!
    bbsmartphoneuser likes this.
    10-22-20 04:07 AM
  11. Matt J's Avatar
    Same here. Just installed the latest update. Problem still persists as you described in my Note 10+
    10-22-20 05:09 AM
  12. bbsmartphoneuser's Avatar
    UPDATE: STILL NOT FIXED
    Yes, 19 Nov 2020 problem still exists on my Key2!

    Why it takes that long???
    11-19-20 11:24 AM
  13. Matt J's Avatar
    Yep. Problem still here.
    11-29-20 05:14 PM
  14. Jake2826's Avatar
    If you have the issue, make sure to make it known in the review / comments section of the app on Google Play store. The devs do read those......eventually.
    12-05-20 07:27 PM
  15. Ben xfg's Avatar
    If you have the issue, make sure to make it known in the review / comments section of the app on Google Play store. The devs do read those......eventually.
    More importantly through the BBMe app itself using the report a problem feature. The dev(s) will certainly review those.
    Jake2826 likes this.
    12-05-20 07:41 PM
  16. Matt J's Avatar
    More importantly through the BBMe app itself using the report a problem feature. The dev(s) will certainly review those.
    LOL. Did this months ago.
    12-05-20 07:54 PM
  17. Chuck Finley69's Avatar
    More importantly through the BBMe app itself using the report a problem feature. The dev(s) will certainly review those.
    Are there really devs practicing active development, a dev practicing maintenance support or intern team practicing free? I truly wonder...
    12-05-20 08:06 PM
  18. Ben xfg's Avatar
    LOL. Did this months ago.
    Same here, and again today.
    12-05-20 08:09 PM
  19. Ben xfg's Avatar
    Are there really devs practicing active development, a dev practicing maintenance support or intern team practicing free? I truly wonder...
    I'd say probably a dev normally working on Cylance or related software, and is instructed to spend time on BBMe in their extra time, or when the complaints inbox is full...
    12-05-20 08:13 PM
  20. bbsmartphoneuser's Avatar
    Hi, there was an app update (bbm) in meantime and my hope was it would fix the problem, but nothing ...
    I've given up hope ...
    03-15-21 09:10 AM
  21. Chuck Finley69's Avatar
    I'd say probably a dev normally working on Cylance or related software, and is instructed to spend time on BBMe in their extra time, or when the complaints inbox is full...
    Hi, there was an app update (bbm) in meantime and my hope was it would fix the problem, but nothing ...
    I've given up hope ...
    I know Ben had disagreed earlier but I still think intern went on Thanksgiving break, never came back since Christmas break was just around the corner and decided to relocate to Florida and enjoy Spring break extended style...
    03-15-21 02:33 PM
  22. Ben xfg's Avatar
    I know Ben had disagreed earlier but I still think intern went on Thanksgiving break, never came back since Christmas break was just around the corner and decided to relocate to Florida and enjoy Spring break extended style...
    There was an update to BBMe just the other week... must be working remotely in between sips.
    03-15-21 05:23 PM
  23. Chuck Finley69's Avatar
    There was an update to BBMe just the other week... must be working remotely in between sips.
    LOL - you don’t sip from a funnel or when you’re shotgunning the brews here.

    ;-D
    03-15-21 06:31 PM

Similar Threads

  1. 2021 BBM Group
    By elzosalloum in forum Discover BBM Friends
    Replies: 27
    Last Post: 01-06-22, 12:43 AM
  2. Hub email sync timeframe
    By KarinGilker in forum BlackBerry KEYone
    Replies: 18
    Last Post: 03-15-21, 03:03 AM
  3. There is bug in my Backup file?!
    By hussainia in forum BlackBerry Z10
    Replies: 11
    Last Post: 03-14-21, 06:12 PM
  4. Restore "Blackberry Hub+ Services" data
    By Mike_tang_1991 in forum Ask a Question
    Replies: 3
    Last Post: 03-14-21, 10:34 AM
  5. [Help] Need someone with a debug token to build a project
    By Junnun Karim in forum BlackBerry 10 Games
    Replies: 0
    Last Post: 03-10-21, 12:42 PM
LINK TO POST COPIED TO CLIPBOARD