1. CrackBerry Question's Avatar
    i have tried to answer the recovery question without success.i just bought a new android phone.i still have bbm on my old phone,i have downloaded to my new phone but cant log in.
    04-04-16 11:49 AM
  2. Blacklatino's Avatar
    If already loaded with contacts from old device to new:
    When trying to log in, look below the username/email, Click on the link (forgot password), type in your email address. After sending, you should receive a link to change your password.

    Just an FYI -
    I moved everything from my Z30 to my G6 Edge + with no problems. Decided to wipe my edge + two weeks ago and ended up having to create a new username and PW. If nothing else, I'll try and transfer from my Z30 - again. Hope this helps more than confuses you. Good Luck.
    04-04-16 12:54 PM

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