1. ent3rpryze's Avatar
    I'm on Bbm 10.2. I tried updating in bbw but I don't get the download button, only option I have is to "open". I also tried pushing the update by sending a download request from appworld.blackberry.com on my computer. Nothing happens.

    Any ideas?
    02-23-14 11:53 AM
  2. AnimalPak200's Avatar
    What OS are you running?


    Posted via CB10
    02-23-14 11:54 AM
  3. ent3rpryze's Avatar
    10.2.1.537. Newest official with my carrier (fido)
    02-23-14 12:00 PM
  4. AnimalPak200's Avatar
    You probably just need to clear the cache on BBW.

    In BBW, swipe from the top, Settings, General>> "Refresh BlackBerry World"

    Then open it back up and try again.

    Posted via CB10
    02-23-14 12:11 PM
  5. ent3rpryze's Avatar
    Unfortunately that didn't work. I'm not sure but I think bbw thinks I'm using 10.3 but phone settings confirms that I'm on 10.2. Ill post a screen capture in case I'm wrong
    02-23-14 12:23 PM
  6. ent3rpryze's Avatar
    OK. Well I don't know how to post a pic here but it says "installed version 10.3.x" near the top

    Posted via CB10
    02-23-14 12:28 PM
  7. AnimalPak200's Avatar
    To post a pic just hide the keyboard (hold the keyboard), and then tap on the paper clip icon.

    Seems weird that the BBW did not solve the issue. Did you sideload any BBM bar files?

    Posted via CB10
    02-23-14 01:42 PM
  8. AnimalPak200's Avatar
    Also make sure you have given the CB10 permission to view your shared files.

    Posted via CB10
    02-23-14 02:22 PM
  9. ent3rpryze's Avatar
    Well I'm being blocked by the anti spam because I deleted my previous post. In the mean time I haven't side loaded anything.

    Btw thanks for helping

    Posted via CB10
    02-23-14 02:32 PM
  10. ent3rpryze's Avatar
    Posted via CB10
    02-23-14 02:32 PM
  11. ent3rpryze's Avatar
    help. unable to update to bbm 10.3-img_20140223_142432.png

    Posted via CB10
    02-23-14 02:34 PM
  12. ent3rpryze's Avatar
    help. unable to update to bbm 10.3-img_20140223_122119.png

    Posted via CB10
    02-23-14 02:34 PM
  13. AnimalPak200's Avatar
    Go to BBM, swipe from the top and scroll down to the General section. What number does it say on the right hand side?


    help. unable to update to bbm 10.3-img_20140223_145127.png

    Posted via CB10
    02-23-14 02:52 PM
  14. ent3rpryze's Avatar
    Wow. I would have tried to delete the thread out of embarrassment if I wasn't so grateful for you showing me how stupid I was. First day with the phone. Haha. Thanks

    Posted via CB10
    AnimalPak200 likes this.
    02-23-14 03:27 PM
  15. AnimalPak200's Avatar
    Wow. I would have tried to delete the thread out of embarrassment if I wasn't so grateful for you showing me how stupid I was. First day with the phone. Haha. Thanks

    Posted via CB10
    LOL... no worries! There is nothing straight forward about how BlackBerry handles their version numbers.

    Anyway, glad we cleared that up... and hope you can move on to enjoy the phone!

    Posted via CB10
    02-23-14 09:11 PM

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