1. drfever's Avatar
    Hi all, my wife's q10 went in for repair today and I got a z30 loaner for her.

    I did a restore from the backup file in had for her from 2 weeks ago.

    Using blackberry ID I also restored her BBM and installed the latest.

    The problem is that all the contact profile photos are older ones and not the current ones. (we share a lot of contacts so I was able to check).

    Will these be automatically updated at some point or is there something I must do to get everything current again?

    Thanks in advance for the anticipated replies.

    Posted from my Z30 on CB10
    06-30-14 12:37 PM
  2. Uzi's Avatar
    Yes it just synchronise with bbm server try to do flights mode on off few times make faster sync

    Posted via CB10
    06-30-14 12:45 PM
  3. drfever's Avatar
    Thank you for the help

    Posted from my Z30 on CB10
    06-30-14 12:46 PM
  4. Dunt Dunt Dunt's Avatar
    If they are online contacts, then yes they "should" update if you have enabled it in settings.

    That said, contact and restores are a known issue.....
    06-30-14 12:46 PM
  5. drfever's Avatar
    The only issue is BBM restores. It's been over an hour and no updated profile pictures or saved chats coming back.

    I changed my profile pic and she sees that one but still sees older stuff for her other contacts.

    Is there a way to fast track this? Or do I essentially cross my fingers and hope?

    Posted from my Z30 on CB10
    06-30-14 01:48 PM
  6. Uzi's Avatar
    The only issue is BBM restores. It's been over an hour and no updated profile pictures or saved chats coming back.

    I changed my profile pic and she sees that one but still sees older stuff for her other contacts.

    Is there a way to fast track this? Or do I essentially cross my fingers and hope?

    Posted from my Z30 on CB10
    You are not alone many people on BlackBerry support forum Indonesia reporting the same thing


    Sent from my BlackBerry 10 smartphone.
    06-30-14 01:50 PM
  7. zocster's Avatar
    Do a broadcast message, it will trigger a reinvite if contacts had been lost

    Sent from pin:2AD743B7 via Tapatalk Pro
    06-30-14 02:14 PM

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