[MrsMarshmallow]

hi,
i really need your help! i was in canada for a while and before i left one of my friends suggested to use bbm to stay in toutch.
while i was in canada everything worked without any problems but now that im back in germany the messages wont send.
i dont know a whole lot about blackberrys and so i have no clue what to do about it.
i really hope that someone here knows what to do, which settings to change or whatever.
oh, and would it cost somthing to send bbms?

thank you really much

[Bla1ze]

You should probably start with telling us which device and model you are using BBM on. BlackBerry, BlackBerry 10, Android, iOS? It's a bit hard to say how your BBM may work without knowing that.

[MrsMarshmallow]

oh sure, sorry... i'm using a blackberry curve, but i dont know which one.
my friend in canada is also using a blackberry curve

[Bla1ze]

oh sure, sorry... i'm using a blackberry curve, but i dont know which one.
my friend in canada is also using a blackberry curve

On your German account, do you also have a BlackBerry data plan? A BlackBerry data plan is needed in order for BBM to work correctly.

[MrsMarshmallow]

i dont really know what a blackberry data plan is or how to get it...
i took the phone with me to canada from germany, it isnt sim lockeed so i bought a canadian sim card while i was there, now im back in germany and i use the same phone with a german plan.
so there is no way i can use bbm?

[hannes89]

You need a BlackBerry data plan, which is offered from your carrier.
You need a contract/prepaid account that includes this service or have to order it additionally.

Hope this helps.

And welcome back to Germany.

Regards Johnny

Posted via CB10

[MrsMarshmallow]

You need a BlackBerry data plan, which is offered from your carrier.
You need a contract/prepaid account that includes this service or have to order it additionally.

Hope this helps.

And welcome back to Germany.

Regards Johnny

Posted via CB10

thank you very much, i really hope that i find a contract in germany that includes it...
do you know a company that offers it? or do you know if the company that i'm currently using (aldi talk) offers it?

thank you a lot!

[snejpa]

There are not many prepaid plans with Blackberry Option in Germany, but I think you can get one with Vodafone CallYa. Maybe you should search the German BlackBerry Sites like BlackBerryBase, etc.

[MrsMarshmallow]

There are not many prepaid plans with Blackberry Option in Germany, but I think you can get one with Vodafone CallYa. Maybe you should search the German BlackBerry Sites like BlackBerryBase, etc.

thank you very much, i really hope that i can find a plan that includes bbm

[hannes89]

Vodafone Callya offers it. And also with t-mobile you can get it.

Posted via CB10

[hannes89]

And just for your information, with BB10 you do not need an additional BlackBerry option. Just in case you buy a new BlackBerry sometimes. :-)

Posted via CB10

[hannes89]

Sorry for my post above but t-mobile offers a BlackBerry option only with a contract.

I would choose Vodafone smartphone fun

Posted via CB10