1. ShaneGoodman's Avatar
    Greetings,

    I'm trying to create a custom pin. When I open BBM, I tap myself at the top, then tap "Customize my PIN". I then tap the Subscribe button, and get an error message saying "Update BBM: This feature requires an updated version of BBM." So I tap the Update button. It then opens BBM in BlackBerry World, showing version 10.15.7.5 (the latest) already installed.

    I've already tried restarting. What else can I try to get past this error message?

    Thanks,
    Shane.
    BlackBerry Z10 STL100-3
    09-28-17 12:10 AM
  2. hazmaju's Avatar
    Thanks for the suggestion. Same error message, though.

    How anyone been able to get a custom pin on BB10? Also, I can't find anyone who is getting this same error.

    BBM in BlackBerry World says "NEW! Get a custom PIN that's exclusively yours", so it looks like version 10.15.7.5 is sufficient.

    Thanks,
    Shane.
    I get the same error on my Classic, so I guess there is no custom PIN for BB10 users...
  3. pkcable's Avatar
    10-16-17 09:32 AM
  4. ShaneGoodman's Avatar
    Thanks for the suggestion. Same error message, though.

    How anyone been able to get a custom pin on BB10? Also, I can't find anyone who is getting this same error.

    BBM in BlackBerry World says "NEW! Get a custom PIN that's exclusively yours", so it looks like version 10.15.7.5 is sufficient.

    Thanks,
    Shane.
    Last edited by ShaneGoodman; 10-18-17 at 05:03 AM.
    cyberdoggie likes this.
    10-18-17 04:32 AM
  5. hazmaju's Avatar
    Thanks for the suggestion. Same error message, though.

    How anyone been able to get a custom pin on BB10? Also, I can't find anyone who is getting this same error.

    BBM in BlackBerry World says "NEW! Get a custom PIN that's exclusively yours", so it looks like version 10.15.7.5 is sufficient.

    Thanks,
    Shane.
    I get the same error on my Classic, so I guess there is no custom PIN for BB10 users...
    10-18-17 06:47 AM
  6. pkcable's Avatar
    I'm reaching out for additional help here.
    10-18-17 09:10 AM
  7. pkcable's Avatar
    I get the same error on my Classic, so I guess there is no custom PIN for BB10 users...
    Correct according to my additional help. BB10 no longer supports custom PIN. Sorry folks.
    10-18-17 11:30 AM
  8. ShaneGoodman's Avatar
    BBM actually lists this as a feature in BlackBerry World.

    Weird.

    Shane.
    pkcable likes this.
    10-18-17 10:37 PM
  9. ShaneGoodman's Avatar
    BBM has been updated to version 10.16.7.2. Custom pins are still broken.

    They are still listed as a feature in BlackBerry World.

    Shane.
    pkcable likes this.
    12-12-17 12:50 AM
  10. cyberdoggie's Avatar
    I'm reaching out for additional help here.
    Same situation here...
    It should work according to what BB says, but it does not...
    04-25-18 12:26 PM
  11. CoachJLewis's Avatar
    Same problem on my Passport. Actually just logged in to crackberry to post about the problem.

    Posted via CB10
    04-25-18 01:16 PM
  12. pkcable's Avatar
    Seems like this is an ongoing issue.
    04-27-18 09:01 AM
  13. mf1982's Avatar
    Custom PINs are an Android/iOS Emtek Messenger function only.

    BlackBerry is pushing users off BlackBerry 10 gently, so we won't see the feature added.

    Posted via CB10
    04-28-18 09:20 AM
  14. ShaneGoodman's Avatar
    Custom PINs are an Android/iOS Emtek Messenger function only.
    If that's true, then BlackBerry shouldn't be advertising this feature for BlackBerry 10.

    You might have to change the theme to see links.

    Shane.
    cyberdoggie likes this.
    04-29-18 04:17 AM
  15. AmritD's Avatar
    Actually they were a paid feature on BB10 and other OSes. Then Android and iOS it became free but nothing as such was updated for BB10. Not sure whether you can still buy that subscription on BB10 or not.

    Z30STA100-2/10.3.3.2163
    04-29-18 04:37 AM
  16. NG888's Avatar
    totally ridiculous that they have the feature showing and you get an error, what a waste of space.
    04-29-18 10:29 AM

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