1. Freshh23's Avatar
    Have a shopblackberry.com z30 on tmobile. Bbm voice and video don't work. Hellllp!!

    Posted via CB10
    04-05-15 09:58 PM
  2. Bla1ze's Avatar
    Define 'Don't work'.

    Error messages?
    Doesn't connect?
    Doesn't even show as an available option?

    'Don't work' has many meanings.
    04-05-15 11:01 PM
  3. TheBirdDog's Avatar
    None of your BBM contacts are using BlackBerries? This is a common problem that they still haven't found a solution for.

    On a more serious note, have you checked you settings? You may have 'allow bbm calls over mobile network' disabled, perhaps?

    Can't bbm voice or video. Help!!!-img_20150405_202643.png

    Posted via my BlackBerry Passport
    04-05-15 11:27 PM
  4. Freshh23's Avatar
    I can text chat. Bbm voice doesn't work with either my friend who has a z10 or my friend who has an iphone. Video doesn't work with my friend with the z10 either. They can voice chat though.

    When I click to do voice or video, nothing really happens. When my friend with z10 tries to call me, it rings on my phone but when I go to answer a message reads that it's not available or that I'm not connected, something like that (sorry, I can't do it right now to see exactly why). It's on both mobile network and wifi.

    Side note: does anyone have a shopblackberry.com z30 on tmobile and bbm voice and video works?

    Posted via CB10
    04-06-15 12:51 AM
  5. Freshh23's Avatar
    Bump.

    Posted via CB10
    04-06-15 02:33 PM
  6. Erik_1991's Avatar
    Does the BlackBerry Server (not sure if that's the right term) show up next to your connection status and wifi logo? The 4 dot berry logo....

    Posted via my awesome BlackBerry Passport 
    04-06-15 02:51 PM
  7. Freshh23's Avatar
    Yes.

    Posted via CB10
    04-06-15 09:48 PM
  8. sebstarr's Avatar
    Same problem. Upgraded to 10.3?1 on passport and no video or voice with all my regular contacts! Help!

    Says connecting to bbm video service and then please wait and try again.

    Also my contacts are on line for IM but they're not showing as active in top left corner? The phone is greyed out?
    04-09-15 11:35 AM
  9. sebstarr's Avatar
    Same problem. Upgraded to 10.3?1 on passport and no video or voice with all my regular contacts! Help!

    Says connecting to bbm video service and then please wait and try again.

    Also my contacts are on line for IM but they're not showing as active in top left corner? The phone is greyed out?
    Also my allow over mobile networks, is turned off and I can't change it?
    04-09-15 11:39 AM
  10. sebstarr's Avatar
    Also my allow over mobile networks, is turned off and I can't change it?
    Ok two hard reboots later it seems like I got my video back!
    04-09-15 01:29 PM
  11. Freshh23's Avatar
    Sooo, no one?

    Posted via CB10
    04-09-15 01:41 PM
  12. Andy Wijaya's Avatar
    Try to download this? It helped my BlackBerry Passport before.

    http://appworld.blackberry.com/webst...ntent/35010902

    It's the official app from BlackBerry World. And, it caused a battery drain for me once installed, but the problem went away directly after I had done a hard reset. Or simply search "BBM Voice" in BlackBerry World.
    04-09-15 05:50 PM
  13. karan3149's Avatar
    Used hard reset and installed again. Works fine
    04-17-15 06:58 AM

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